Bilingual Network Operations Analyst

3 weeks ago

Mississauga, Canada Konica Minolta Business Solutions (Canada) Ltd. Full time

Overview:
POSITION PROFILE

The Network Operations Analyst will be assisting in diagnosing, troubleshooting and resolving high priority/complex issues while providing constant communication to the client and Managed Services leadership.

**Responsibilities**:

- Perform analysis of network connectivity through the LAN/WAN infrastructure
- Provide Tier II support for networking and security issues
- Configuration of SNMP monitoring, traps, and more to support and provide implementation
- Complete daily time entries and project updates in our Professional Services Automation system
- Manage devices for client base
- Assist in supporting unified communications and load-balancing implementations leveraging technologies including but not limited to Cisco, ShoreTel, Citrix, FortiGate, and Riverbed.
- Provide technical assistance to clients and our Service Desk Team.
- Provide client user training and feedback.
- Create and maintain technical documentation. Accurately input actions taken for all service related tickets and handle any ticket administration that may arise.
- Ensure accurate time sheet entries and submit as directed

Qualifications:
EDUCATION AND EXPERIENCE
- College Diploma or equivalent
- 2 years working with Cisco switches and routers in an IT capacity
- Some experience working with firewalls including but not limited to Cisco ASA 55xx, FortiGate etc.
- Some experience Citrix NetScaler support and administration
- Understanding of VLANs and dynamic routing protocols (OSPF, EIGRP, BGP, etc.)
- Some experience troubleshooting enterprise wireless solutions
- Some experience troubleshooting enterprise routing and switching solutions (OSPF, EIGRP, VLANs, STP, etc.)
- Some experience supporting different types of WAN connections and VPN technologies (e.g. MPLS, L2, DMVPN, IPsec VPN, etc.)
- Some experience with SOC SIEM support a plus
- Some experience with network management and troubleshooting tools (PRTG, Wireshark, etc.)
- Configuring SNMP monitoring, traps, etc. to support network management

OTHER SKILLS, REQUIREMENTS AND CERTIFICATIONS
- ** Bilingual English and French Required**:

- Current industry certifications including but not limited to CCNA
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Excellent organization and planning skills
- The ability to multitask and work in a face-paced environment with a sense of urgency
- Ongoing commitment to professional develop and industry certification.
- Occasional evenings and weekend work as required
- Regular on-call work is required based on a rotating schedule
- Travel to client/vendor sites and meetings (0-25%)
- Ability to work with a variety of challenging clients
- Occasional heavy lifting - e.g. computers, networking equipment, servers and UPS (up to 50 pounds)

ITW

KM

About Us:
**About Konica Minolta Canada**:
Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Through its ongoing work, the company is fortunate to be continuously recognized for its products and services. This includes, but is not limited to being included on CRN’s MSP 500 list numerous times; named a finalist in the IT Software Category by The World Technology Awards; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys and presented with Keypoint Intelligence’s BLI 2021 A3 Line of The Year and BLI 2021-2023 Most Colour Consistent A3 Brand Awards for its bizhub i-Series.

**Au sujet de Konica Minolta Canada**:
Konica Minolta a entamé son parcours il y a 150 ans, avec la volonté de voir et de faire les choses autrement. Elle innove pour le bien de la société et du monde entier. Et c’est toujours cet objectif qui l’anime, hier et aujourd’hui. Solutions d’affaires Konica Minolta (Canada) Ltée transforme et révolutionne les bureaux pour créer une véritable connectivité grâce aux solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. Par ses efforts soutenus, l’entreprise a la chance d’être continuellement reconnue pour la qualité de ses produits et services. Par exemple, elle a figuré de nombreuses fois au palmarès CRN des 500 fournisseurs de

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