Manager, Automation Delivery

1 month ago

Toronto, Canada Ipsos North America Full time

**Who We Are**:
**What you can expect to be doing**:
3.1 MISSION
- Partner with clients (Client Service and other support teams) on delivering excellence
- Improve the consistency and quality of deliverables and enhance the design and impact of what goes out the door
- Align and uphold the Ipsos brand; It should be everyone’s mission to be all aligned to the Ipsos brand

3.2 MAIN ACTIVITIES
- Manage team of automation specialists
- Set and maintain key performance indicators / metrics for automation team
- Drive efficiency and promote better data visualization and automation for client deliverables
- Consult with and advocate for research deliverable automation to team members and stakeholders from different service lines
- Implement processes and execution of project work
- Knowledgeable in data management practices and tools
- Learn, develop materials, and train service line teams on Ipsos local and global tools
- Provide on-the-job guidance and training to automation team as required
- Lead process improvements and efficiencies

3.3 KEY RESPONSIBILITIES
- Excellent organizational skill with a capacity to plan, prioritize, multi-task, and delegate effectively.
- Collaborate with different teams from within the Studio and various service lines.
- Ability to manage a team of junior specialists to ensure balance of workload and sufficient support to the client service teams. Be involved in project management and coordination efforts.
- Be a people manager to set timely objectives, provide constructive feedback, motivate, and develop their knowledge/skill sets to better self and team advancement.
- Excellent interpersonal and negotiation skills with experience in engaging and influencing key stakeholders to achieve optimal business outcomes.
- Ensure team members are consistently maintaining the Ipsos standard and delivering highest quality deliverables.
- Experienced in design and development of PowerPoint report automation programs, automated checking process and analytical tools with the use of VBA, advanced Excel functions, and/or other programming languages.
- Experience in design and development of interactive dashboards using Excel, Tableau, PowerBI and/or other cloud-based platforms is an asset.
- Involved in process-improvement initiatives (e.g. online platform enhancement, new automation tools) and provide necessary coaching to project members.
- Work with external stakeholders/ vendors on contract agreements and other initiatives.

3.4 KEY PERFORMANCE INDICATORS
- Acts as a consultant for clients and internal teams
- Demonstrates understanding of main external influences on company’s goals
- Strong negotiation skills
- Demonstrates consistency and flawless execution in the handling of a greater project load of higher complexity and visibility
- Keep aware of current developments and trends in marketplace
- Quality of deliverables from self/team
- Quality of overall performance of team
- Responsible for timeliness [project and communications] of self/team

3.5 MAIN INTERACTIONS
- Members of own team and extended Capabilities team
- Members of client service team
- Internal Support (HR, Office) team members
- Global data visualization and IT teams

**This might be the job for you if you have**:

- Post-Secondary education in Computer Science (or similar area) with an emphasis on programming or equivalent experience. 5+ years’ experience in dealing with data integration, data analytics/ statistics, and report automation
- Language Skills English: fluency Business English: fluency French: an asset
- Technical Skills and Knowledge
- Strong project management skill and multi-tasking ability
- Highly proficient in Microsoft Office, Advanced Excel, and VBA
- Experience in relational database management systems and SQL
- Knowledgeable in Tableau or Power BI or other online dashboarding tools Sound knowledge of web design (HTML, JavaScript, CSS, PHP, and responsive design)
- Experience with SPSS is an advantage

**What’s in it for you**:
At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

**Commitment to Diversity**

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and

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