Production Assistant

7 months ago

Richmond, Canada Moving Coffee Roastery Full time

Responsibilities:

- Assist in completion of daily and weekly roasting productions.
- Take care of daily production samples as required by QC protocol
- Learn how to operate (basics) multi-function roast machine(s) via Cropster Intelligence
- Planning, preparing green coffee, roast cycle completion, end of roast fulfillment.
- Responsible for consistent, superior roasts and assisting our production team.
- Online, B2B and B2C Orders fulfillments.
- Assist and handle orders deliveries.
- Communicate with order fulfillment team of roast schedule and roasted coffee inventory.
- Assist in orders summary, order ad hoc problem solving, and orders deliveries.
- Packing and dispatching will be driven by mínimal error-rates and fast execution.
- Implement efficiency measurements to minimize production costs.
- Customer service, quality control, dispatch and administration around our roastery.
- Performing preventive coffee roasting machine maintenance; calling for repairs.
- Welcomes B2B / B2C customers and engages in dialogue to determine their coffee interests and needs.
- Promotes coffee consumption by educating B2B customers; selling coffee and coffee subscriptions, and accessories.
- Educates customers by presenting and explaining in season speciality coffee roast menu; answering any questions regarding taste profile and etc.
- Liaise with training team and provide B2B coffee workshops/trainings.
- Maintains safe and healthy work environment by following organization standards and sanitation regulations.
- Improves quality results by studying, evaluating, and re-designing roasting processes; implementing changes.
- Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
- Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

**Skills**:

- Strong attention to detail and organizational skills
- Excellent customer service skills to interact with customers in a friendly and professional manner
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Knowledge of food safety regulations and proper food handling procedures
- Prior café or coffee shop experience, an asset, or a strong willingness and dedicated passion to learn more about the process and preparation of speciality coffees
- Written and conversational English is beneficial, along with additional languages, such as Cantonese, Japanese, Korean, or Mandarin, to serve a diverse speciality coffee clientele.

Note: Previous experience in the food industry or food service is preferred but not required. Training will be provided.

We offer competitive pay rates, flexible scheduling options, and opportunities for growth within the company. If you are reliable, have a positive attitude, and enjoy working in a team-oriented environment, we would love to hear from you

**Job Types**: Full-time, Part-time
Part-time hours: 35 per week

**Salary**: $15.65-$19.75 per hour

Expected hours: 35 per week

**Benefits**:

- On-site parking
- Paid time off
- Tuition reimbursement

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Richmond, BC V6V0A3: reliably commute or plan to relocate before starting work (required)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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