IT Specialist

**Job Title: IT Support Specialist**

**Reporting to: Technology Manager**

Diversco is looking for an energetic IT Support Specialist to join our busy location in Cambridge, Ontario.

The IT Support Specialist is responsible for assisting the IT Manager with day-to-day operations and up-coming IT projects.

**Responsibilities**:

- Supporting, monitoring, testing, and troubleshooting network hardware & software systems throughout our 5 corporate offices
- Investigate and research IT solutions to be applied in day-to-day operations.
- Work closely with a managed service provider by ensuring all issues are tracked and logged within our corporate ticketing system.
- Prioritize, evaluate, and triage issues to each appropriate department/personnel
- Familiarity with Windows/OS environments, active directory, TCP/IP, Virtual Servers and Office365 products
- Develop and maintain a positive relationship with our staff while always striving for the highest employee service and satisfaction
- Create and document all newly identified issues with the solution into an IT knowledge base.
- Provide end-user training for common re-occurring issues
- Communicate effectively with the IT Manager to ensure appropriate information sharing and security protocols
- Assist with project coordination for large and small enterprise-wide initiatives and objectives
- Communicate opportunities for improvements for hardware, software, and support resources including standardization with integrity and reliability
- Other duties as assigned

**Requirements**:

- Post-secondary education with a focus on IT technology
- Minimum of 2 years experience working with Information technology
- Excellent verbal and written communication
- Experience with Microsoft Windows and Microsoft Office 365
- Strong analytical and problem-solving skills with a high degree of communication
- Strong organizational skills and ability to multi-task in a fast-paced environment
- Ability to work independently with minimum supervision
- Willingness to learn and open to constructive feedback

**This role requires the employee to work full time in our Cambridge, Ontario office and is flexible with a hybrid work arrangement.**
- We thank all applicants for their interest, however only those selected will be contacted for an interview._

**Salary**: $40,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Cambridge, ON N1R 7P4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 2 years (required)

Work Location: In person