Receptionist - Contract

Position Summary:
(Contract from May to September)

Under general supervision, oversees the front reception area; including but not limited to: schedule & maintain appointment calendars, greet, register and direct guests/visitors, and respond to all in person or over the phone inquiries. The role is a key in assurance that the guest/player experience is one that reflects TaylorMade’s values and focus on providing the best service & experience in the sport of golf. Supports team with administrative duties.

Essential Functions and Key Responsibilities:
- Answer and direct phone calls coming into the TaylorMade Performance lab.- Ensure lobby is appropriately supplied and set for all visitors and guests.- Greet, register, and assist guests and other individuals upon arrival, according to Company guidelines.- Transact/collect fitting fees using light speed payment scheme.- Coordinate appointment calendars for TaylorMade Performance lab and provide assistance to TaylorMade Performance Centre locations.- Correspond with guests pre and post visit.-
- Update and maintain company phone list.- Assist with purchase orders and provide support for order tracking/customer inquiries.- Assist with organization of report generation, CRM and other business reporting.- Performs other administrative responsibilities as required.

Education, Training, Professional Certification and Work Experience:
- High School diploma, or equivalent, required. Additional education considered a plus.- 1-3 years of experience in corporate reception environment.- Excellent computer skills including MS Word, MS EXCEL and MS OFFICE required.

Knowledge and Skills Requirements- Must be well organized and have ability to multi-task.- Excellent written and verbal communication skills.- Friendly, outgoing personality with customer service attitude.- Ability to work independently without close supervision.- Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and Access.- Proficient in use of computer systems and aptitude to learn new systems.- Fluent in English with pleasant telephone and in -person manner and voice.- Ability to type 30-35 words a minute.- Must possess skills of diplomacy and tact while dealing with callers and guests.- Good knowledge of general office procedures. Working knowledge of company policies and procedures. Knowledge of employee names and company organization required.- Ability to deal professionally, courteously and efficiently with the public and to remain calm under stress.

Work Environment / Physical Requirements- Light physical effort equal to frequent lifting or moving of lightweight materials.- Regularly required to sit 95% of the time.- Prompt arrival and regular attendance at work.- Ability to work overtime and/or various shifts as required.

LI-onsite

LI-TA1
- TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation._