Product Development Advisor

7 months ago

Toronto, Canada Public Health Ontario Full time

**JR100896**

**Product Development Advisor**

**Location**:PHO Corporate Office, 480 University Avenue, Toronto, ON

**Department**: Employee, Product Development and Publishing

**The Role**:
Working with the Senior Product Development Advisor, responds to requests for Knowledge Product (KP) support through the KP Publishing generic Inbox/intake form; monitors, actions and coordinates day-today communication among supporting Knowledge Exchange resources in support of end-to-end KP development from initial new product intake to final website publishing.
Provides central coordination of support for SharePoint KP document sets and libraries. Updates support documentation and provides KP development process training and support to Product Development and Publishing team members, content authors and PHO program areas as required.

**Key Responsibilities-**
- Reviewing new KP requests and ensuring required document sets, and metadata are captured in the KP SharePoint library.
- Responding to content author and program area KP development process questions and support requests for routine knowledge products during content development (PHO KP templates, style guide, referencing and OADA compliance requirements)
- Referring requests for complex products to Senior Product Development Advisor for further actioning.
- Reviewing product posting requests and assessing posting tables for completeness; following up with content authors as required.
- Coordinating with supporting Product Development and Publishing team members necessary to finalize KPs prior to publishing including:

- Sending KP to translation coordinator to verify translation timeline.
- Assigning KP to Communications Coordinators responsible for conducting final KP review to ensure adherence to PHO template, formatting, referencing standards and for AODA compliance review.
- Library Services review.
- Website administrator and website content strategist to coordinate KP publishing and content surfacing.
- Communications department for KPs requiring Ministry Notification and dissemination plans.
- Notifying content authors and programs areas when KPs have been published on the website.

Ensures the Product Development and Publishing team’s centralized repository of KPs is up to date at all times including:

- Creating documents sets in the SharePoint library when approved KP requests are received through the KP Publishing Inbox.
- Updating document sets to reflect status changes as KPs proceed through the development process to final publishing.
- Managing KP version control.
- Supporting SharePoint archiving.
- Supporting scheduled and ad hoc requests for KP reporting metrics.
- Updating existing and developing new support documentation regarding KP development processes, workflows and responsibility matrices as required.
- Providing scheduled and ad-hoc support to Product Development and Publishing team and content authors regarding KP development workflow and sub-processes.
- Reviews intake requests, posting requests and final KPs pre-publishing to ensure quality standards are met. Monitors overall KP development processes for variance and compliance.
- Supports process quality improvement reviews initiated as required by the Senior Product Advisor and Manager, Product Development and Publishing.

KP Review and Remediation:

- Conducts final KP review to ensure adherence to PHO template, formatting, referencing standards and for AODA compliance review as required.

**Knowledge and Skills-**
- Strong project management, problem solving, organizational and prioritizing skills to plan and coordinate the development and publishing of products and resources.
- Focused planning and organizational skills to independently undertake the planning and execution of several activities concurrently.
- Strong analytical and conceptual abilities to manage the processes from development through to implementation.
- Knowledge of quality assurance principles, to coordinate input and feedback to update and enhance the Knowledge Product development processes, supporting documentation and training materials.
- Interpersonal, teamwork and relationship building skills; develop and maintain collaborative working relationships with PHO content authors, program areas and KP support resources.
- Demonstrated experience using SharePoint 2019 including familiarity working with document sets, metadata, libraries and creating custom views based on business requirements.
- Understanding of Accessibility of Ontarians with Disabilities Act (AODA) and delivering products to WCAG 2.0 Level AA standards.
- Experience working within cross disciplinary teams in a matrix organization.
- Ability to work under pressure and respond to deadlines in a fast-paced environment.
- Proficiency with various software programs (e.g., MS Office, including Word, Excel, PowerPoint, Visio, Project 2003) and Adobe Suite.
- Strong time management skills and ability to manage concurrent tasks efficiently wit

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