External Service Advisor

5 months ago

Langley, Canada Traveland RV Canada Full time

**Service Advisor - Recreational Vehicles**

**Responsibilities**:

- Attitude is everything—greet service department customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using low pressure, high integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

**Compensation**
- $60,000 - $80,000 dependant on expereince

**Education and/or Experience**

A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.

**Benefits**
- Canada Life Coverage
- Staff Lunches, semi monthly
- Annual Mexico Staff Incentive Trip
- RRSP Matching

**About Us**

Traveland RV Supercentres are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motor Home experience a lifetime of enjoyment. Traveland is one of the largest RV dealers in Canada with dealerships in Langley BC, Duncan BC, Kelowna BC, Airdrie AB, Grande Prairie AB, and Saskatoon SK.

Our goal is your complete satisfaction. We are proud to provide complete RV sales and complete RV service including: sales of new and used RVs, RV parts and accessories. If you have any questions about buying, or servicing please contact us.

We will provide you with the best price and honest answers from one of the finest and most knowledgeable staff in the RV industry. We are here to help you make an informed decision.

Traveland RV is family owned and operated.

Come visit Traveland RV Supercentres or contact us today

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