Inbound Customer Relations Associate

3 weeks ago


Kitchener, Canada I-CARE CANADA Full time

I-CARE CANADA is dedicated to fostering positive change in communities through compassionate initiatives that address critical social issues. Our mission is to uplift and empower individuals, providing essential support and resources to those in need. We are currently expanding our team and seeking a dedicated Inbound Customer Relations Associate to join us. This is an exciting opportunity to be part of a dynamic organization committed to delivering exceptional customer service.

**Responsibilities**:

- Handle incoming customer inquiries and provide accurate information about our products/services.
- Address customer concerns, resolving issues promptly and professionally.
- Maintain a positive and empathetic attitude towards customers at all times.
- Collaborate with team members to ensure a seamless customer experience.
- Document customer interactions and feedback for continuous improvement.
- Upsell or cross-sell additional products/services when appropriate.

**Qualifications**:

- Excellent communication skills, both verbal and written.
- Strong interpersonal and problem-solving abilities.
- Customer-focused mindset with a passion for delivering top-notch service.
- Ability to handle a high volume of inbound calls in a fast-paced environment.
- Previous customer service experience is an asset but not mandatory.
- Proficiency in using customer relationship management (CRM) tools.

**Salary**: $19.80 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Kitchener, ON (required)

Ability to Relocate:

- Kitchener, ON: Relocate before starting work (required)

Work Location: In person



  • Kitchener, Canada Heffner Toyota Ltd Full time

    **Customer Relations Associate -Full time** Are you looking to work in an environment that values your contribution to customer care? Are you looking for opportunities to grow and make your mark within a team? Heffner Toyota is the place that you can accomplish all this and more. Come talk to us today about how you can make a difference. This position will...


  • Kitchener, Canada BinSentry Full time

    **Customer Success Associate** **_ Customer Success Associate Responsibilities:_** Within First 30 Days - Learn the basics of BinSentry’s products, business model, processes, and customers - Learn how to operate the Hubspot CRM system with great proficiency - Begin resolving inbound customer tickets Within First 60 Days - Resolve incoming tickets with...


  • Kitchener, Canada Heffner Toyota Ltd Full time

    Are you looking to work in an environment that values your contribution to customer care? Are you looking for opportunities to grow and make your mark within a team? Heffner Toyota is the place that you can accomplish all this and more. Come talk to us today about how you can make a difference. **CUSTOMER RELATIONS ASSOCIATE/LEXUS CONCIERGE - Part Time** -...


  • Kitchener, Canada Rogers Communications Full time

    At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we’re passionate about people and...


  • Kitchener, Canada Waste Connections of Canada Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment? Waste Connections of Canada is seeking dedicated and enthusiastic individuals to join our team as Customer Service Representatives **About Us**: Waste Connections of Canada is a leader in waste management and environmental services,...


  • Kitchener, Canada Waste Connections of Canada Inc. Full time

    Description : As a Customer Service Representative, you will be the first point of contact for our valued customers, handling inbound calls related to waste management services. You will assist customers with inquiries, provide information about our services, address concerns, and ensure a seamless and positive customer experience. This role requires...


  • Kitchener, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...


  • Kitchener, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...


  • Kitchener, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...


  • Kitchener, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...


  • Kitchener, Ontario, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...


  • Kitchener, Ontario, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...


  • Kitchener, Ontario, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...


  • Kitchener, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...


  • Kitchener, Canada Conestoga College Full time

    Requisition Details Administrative Full-Time New Position The Associate Director of Government Relations at Conestoga leads efforts to engage with all levels of government. This individual is responsible for generating broader understanding and support for Conestoga’s vision of leadership in polytechnic education, as well as the role of...


  • Kitchener, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...


  • Kitchener, Canada Flanagan Foodservice Full time

    At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we...


  • Kitchener, Canada Ryder System Full time

    You are the driving force behind our company. Start your career with Ryder today! **About Ryder** For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise...


  • Kitchener, Ontario, Canada Walmart Canada Full time

    Position Summary...To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.What you'll do...1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve "On Time" delivery...


  • Kitchener, Ontario, Canada Walmart Canada Full time

    Position Summary...To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.What you'll do...1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve "On Time" delivery...