**IT Analyst**

**Salary Range**: $24.18 per hour

**Hours of Work**: 36 per week

**Competition Closing Date**: May 12thth, 2023, or open until filled

**Commencement Date: May 2023**

**Location: Kamloops, Hybrid work model**

**Status: Permanent, Full-Time**

**Responsibilities**
- The IT analyst will manage the Help Desk function in the IT and Security department’s as first line of support and directly represents the IT and Security department’s brand to the end users. The analyst will have the following responsibilities among others:

- Remotely and locally respond to and resolve requests for support through our ticket system
- Interpret request for support and communicate back to the end user, through the ticket system the action plan to resolve the issue
- Develop a series of steps and actions to troubleshoot and resolve the issue
- Upon successful resolution of the issue the steps taken will be documented for the reference and for use in the resolution of future issues
- Configure new hardware and Troubleshoot workstation/laptop hardware issues
- Adding to and maintaining the internal and end user IT knowledge bases
- Assist with setup and deployment of company workstations/laptops and hardware and update asset register
- Contribute to and be a part of a collaborative team environment within the IT department and the local office
- Performs process and IT documentations roles as assigned
- Accessible after hours for emergency issues
- Provides IT training, advice, and guidance to staff, as required
- Any other duties as deemed necessary for the betterment of the IT department Job
- Qualifications

**Required Qualifications and experience**
- Minimum of College level Diploma in Computer Information Systems, Networking, Infrastructure and Computing Technology or equivalent
- 1-3 years previous IT Help Desk experience is required

**Technical skills and experience**
- Technical skill set should include an entry level understanding of the following Windows server environments, Windows desktop operating systems, SharePoint and user permissions, Microsoft Office products, Workstation, and laptop hardware, VOIP, Basic IP networking and connectivity.
- Ability to work independently without day-to-day direct supervision
- Proven exceptional customer service skills and high sense of urgency
- Superior problem solving and troubleshooting skills are essential
- Strong willingness, capacity, and desire to learn IT administration and cyber security.
- Excellent Interpersonal and communication skills
- Valid driver’s license or ability to obtain one within six months

**Special Conditions of Employment**
- Required to pass a criminal history background and/or fingerprinting.
- Must be able to work flexible hours.
- Must have the ability to work on a computer for an extended period.
- Occasional travel within Canada may be required.
- As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Open Door Group must be fully vaccinated for COVID-19. Proof of vaccination status will be required.