Assisstant Manager

**Assistant Manager
- Pearson Resort**

**Position Description**:you are responsible for supporting the location manager and acting on her behalf in her absence. These duties included but are not limited to developing meaningful relationships with clients, building and developing staff, and ensuring that we provide the highest level of care possible to all dogs. You are also responsible for all day-to-day operational issues and are expected to require mínimal supervision. You must complete management audits as laid out by day/week/month/quarter.

**Direct Supervisor: Location Manager**

**Key Duties**

** Dog Care**

Ensuring a safe and enriching environment/experience for the dogs in our care by following standards in place

Ensuring operational excellence in dog care by ensuring proper staffing levels, cleaning standards

USBP dog care

Perform kennel duties when necessary

Audit feedings to ensure that all dogs have been fed and given meds where noted in Gingr

** Client Relationships**

Participating in dog Meet & Greets with manager where possible

Follow up with all new clients and ensuring their initial experience(s) exceeds expectations from Gingr surveys

Ensuring all overnight dogs and 1st day dogs have report cards made in Gingr

Ensure photos are taken daily to be used for report cards for boarding clients

Resolving all guardian concerns same day

Ensure any recurring bookings are in Gingr

** Reception duties**

Ensure VM and Gingr communications are responded to same day

Ensuring the accuracy of sales information through daily audits (incl passes )

Maintain an up to date Reception manual

Ensure Emergency Plan is up to date and supplies in place at all times

Manage cash in till
- that we have enough change and alert Mgr when a deposit is needed

Make sure handouts, business cards etc are available to clients

** Staff management**

Managing scheduling (breaks, staffing levels, baths )

Sit in on hiring interviews with manager

Training new staff

Managing any interpersonal issues that may arise and review with manager

Ensure all staff are properly attired at all times

Direct reports
- guest services, overnight concierge, slumber attendants, shuttle driver

** Facility Management**

Maintain facility supplies monthly including spa supplies

Ensuring that all equipment and fixtures are in working order

Recommend and manage all repairs needed to manager

Ensuring the facility is clean and professional at all times

Make sure there are a supply of slip leads throughout the building at all times for emergency

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$22.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- animal care: 1 year (required)
- managerial or supervisor: 1 year (required)

Licence/Certification:

- Class G Licence (required)