Process Manager

3 weeks ago

Toronto, Canada AstraNorth Full time

**Experience (Years): 10 & Above**

**Job Summary**:

- We are seeking a highly skilled Process Manager to join our team.
- The Process Manager will work closely with Site Reliability Engineering (SRE) teams and business units to ensure seamless process implementation and continuity.
- This role will involve creating playbooks, implementing RACI charts, and improving incident management systems to enhance overall efficiency and quality.

**Key Responsibilities**:
**Six Sigma Expertise**:

- Utilize Six Sigma principles and methodologies to analyze and identify areas for process improvement.
- Implement process enhancements to improve efficiency, quality, and overall business performance.

**Collaboration with SRE Teams**:

- Work closely with SRE teams to ensure that processes are well-documented and can be easily repeated once the contract is over.
- Collaborate with SRE and business teams to implement system-specific RACI charts, workflows, and alarming protocols.

**Playbook and Knowledge Base Development**:

- Develop comprehensive playbooks to enable L1 support teams to resolve issues independently before escalating to higher levels.
- Create and maintain knowledge bases to support L1 teams in troubleshooting and issue resolution.

**Incident Management Process**:

- Assist in the selection and implementation of incident management software to streamline operations.

**System and Process Improvement**:

- Review existing incident management and ticketing systems and provide recommendations for improvements.
- Propose changes to the support structure and team organization to enhance operational efficiency.

**Qualifications**:

- Strong understanding of Six Sigma principles, methodologies, and tools (Green Belt or Black Belt certification preferred).
- Proven experience in process improvement and management.
- Excellent analytical and problem-solving skills.
- Experience working with SRE teams and implementing system-specific processes.
- Knowledge of incident management software and ticketing systems. Strong communication and collaboration skills.
- Ability to create detailed documentation, playbooks, and knowledge bases.
- Familiarity with RACI charts, workflows, and alarming protocols.Preferred

**Qualifications**:

- Experience in selecting and implementing incident management software.
- Familiarity with IT support structures and team dynamics.
- Project management experience is a plus.

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: Hybrid remote in Toronto, ON

  • Resident Manager or Team

    3 weeks ago

    Toronto, Canada RESIDENT MANAGER Full time

    This is a live-in position for a high-rise apartment building. If you are the type of individual or team who are self-starters, motivated and have a hands-on approach with the ability to work independently with mínimal supervision then this role is for you. **We are looking for an individual or team whose key responsibilities are**: 1. Building...

  • Process Manager

    5 days ago

    Toronto, Canada Randstad Canada Full time

    We are seeking a highly skilled Process Manager / Process Analyst with excellent communication skills for a hybrid roleOur client is seeking a Process Manager for the Risk Office, dedicated to enhancing business processes, managing risks, and ensuring effective controls. This role involves evaluating and improving business procedures, analyzing data to...

  • Process Manager

    4 weeks ago

    Toronto, Canada BMO Financial Group Full time

    33 Dundas Street West Toronto Ontario,M5G 3C2 Designs, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales,...

  • Manager, Process Management

    4 days ago

    Toronto, Ontario, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Manager, Process Management - Customer Resiliency About Capital One Canada We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn't. We're on a journey to put our customers first, and keep them there, by building modern technology...

  • Manager, Process Management

    3 weeks ago

    Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Manager, Process Management **About Capital One Canada** We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify...

  • Manager, Process Management

    4 days ago

    Toronto, Ontario, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Manager, Process Management - Data Retention & Protection About Capital One Canada We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn't. We're on a journey to put our customers first, and keep them there, by building modern...

  • Manager, Process Management

    3 weeks ago

    Toronto, Canada Capital One Canada Full time

    161 Bay Street (93021), Canada, Toronto, Ontario Manager, Process Management About Capital One Canada We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize...

  • Manager, Process Management

    3 weeks ago

    Toronto, Canada Capital One Canada Full time

    161 Bay Street (93021), Canada, Toronto, OntarioManager, Process ManagementAbout Capital One CanadaWe've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the...

  • Manager, Process Management

    3 weeks ago

    Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto, Toronto, Ontario, Manager, Process Management About Capital One Canada We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify...

  • Manager, Process Management

    2 weeks ago

    Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto, Toronto, Ontario,Manager, Process ManagementAbout Capital One CanadaWe've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and...

  • Manager, Process Management

    5 days ago

    Toronto, Ontario, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto, Toronto, Ontario,Manager, Process ManagementAbout Capital One CanadaWe've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn't. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and...

  • Business Process Manager

    4 weeks ago

    Toronto, Canada Fidelity Investments Full time

    Job Description - **You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.** - Current work authorization for Canada is required for all openings. - Who We are - At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range...

  • Manager, Process Management

    3 weeks ago

    Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Manager, Process Management - Voice **Our Capital One **Process **Team.** Process Managers love solving problems and making things better. Our Process Managers are deployed across all areas of the business - Fraud, Customer Service, Customer Acquisitions, Payments and more - and have a huge impact...

  • Manager, Process Automation

    3 weeks ago

    Toronto, Canada Connor, Clark & Lunn Financial Group Full time

    **Manager, Process Automation** **Connor, Clark & Lunn Financial Group Ltd. (“CC&LFG”)** *** **Toronto, ON** Interested in joining one of Canada’s top performing asset managers? We are looking for an experienced and enthusiastic Manager of Process Automation to join our Investment Resource Group. This position reports to the Director, Investment...

  • Operations Process Manager

    5 hours ago

    Toronto, Ontario, Canada Capital One Full time

    About Capital OneEmpowering Innovation and ExcellenceWe have been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn't. Our mission is to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards.We strive to build a culture...

  • Business Process Manager

    3 weeks ago

    Toronto, Canada Fidelity Canada Full time

    Job DescriptionYou will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.Current work authorization for Canada is required for all openings.Who We areAt Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted...

  • Business Process Manager

    5 days ago

    Toronto, Ontario, Canada Fidelity Canada Full time

    Job DescriptionYou will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement.Current work authorization for Canada is required for all openings.Who We areAt Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment...

  • Administrative Process Manager

    18 hours ago

    Toronto, Ontario, Canada Law Society of Ontario Full time

    Job OverviewThe Administrative Process Manager is responsible for managing and coordinating administrative processes, providing exceptional support to the Team Lead and Managers. This role requires strong analytical and problem-solving skills, with the ability to prioritize tasks effectively.Key Responsibilities:Manage and coordinate administrative...

  • Associate, Process Manager

    4 days ago

    Toronto, Ontario, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Associate, Process Manager - New Grad Associate, Process Manager MUST INCLUDE YOUR COVER LETTER, RESUME AND UNOFFICIAL TRANSCRIPT IN ONE PDF DOCUMENT IN THE ATTACHMENT SECTION WHEN YOU CREATE YOUR PROFILE TO APPLY. Our Capital One PcM Team. Yes, we're a credit card company. But we're more than...

  • Manager - Processing and Settlements

    4 weeks ago

    Toronto, Canada BMO Financial Group Full time

    250 Yonge Street Toronto Ontario,M5B 2L7 Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or...