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Systems Support Analyst
1 month ago
**We are looking for a Systems Support Analyst who **enjoys working with automation and using analytical thinking to problem solve. As a member of this team, you will interact with customers, liaison with their vendors, and implement solutions in order to provide them with top-notch service.
**In this role you will be**:
Serving as first-level support in an Operations environment within a 24/7 on-call rotational schedule.
Investigate and resolve problem tickets, analyzing job failure logs and escalating accordingly
Create, update/edit, and execute Batch commands, PowerShell or Transact-SQL
Deploy full client releases across production and test environments
**Requirements**:
- Experience with the software development life-cycle and how Operations fit into that concept.
- Experience preparing well-written and detailed process documentation & such artifacts.
- Experience working with a dynamic and robust automation job scheduling tools such as GECS, Control-M
- Experience executing Batch and PowerShell commands to run the backend operations.
Nice to Haves:
- Knowledge of batch and overnight processing for banking systems
- Experience with Microsoft Server Operating Systems and Microsoft SQL Server
**Benefits**
Why You'll Love Working at Prodigy
- We are a collective group of people and collaboration is key to our process
- We don't work for our clients, we work with them
- Easily accessible downtown location, connected to PATH
- Competitive compensation commensurate with experience
- Everyone brings something valuable to the table in our supportive, challenging, and collaborative, diverse work environment
All Employees Can Participate in:
- Company paid health benefits: 100% medical, dental and vision coverage
- Corporate-discounted Gym Membership through GoodLife
- Company discount program including Travel, Shopping, Attractions, Wellness, & Sporting events, just to name a few
- Access to an Employee & Family Assistance program (EAP)
- Employee Referral Program
- Employee Opportunity Program
- Professional Development Program
- Town Halls
- Philanthropic Events
- Social Events
Accessibility
Inclusion & Diversity
At Prodigy we foster an inclusive and diverse workforce, believing our strength stems from our individual differences. Our employees, partners, and clients continuously benefit from the innovation and creativity grounded in these values. We strive to be a company that attracts a diverse group of highly skilled people who know that their contributions will be valued and that they will be heard. We are committed to building a corporate culture with people who are excited to join our team, do their best work, and grow with us
Prodigy thanks all applicants, however only those selected will be contacted.
