Assistant General Manager

3 weeks ago

St Paul, Canada Canalta Group Full time

Welcome to The Landing Hotel & Conference Centre

We believe that Legendary Leaders strive to create an environment in which team members feel inspired to engage. They select talent carefully, they mentor, coach and empower team members to be the best they can be. They applaud and recognize success because... they care.

The Assistant General Manager is responsible for all aspects of the property including delivering legendary guest experiences by creating "I-can't-believe-they-did-that" moments, providing "the best place to work" for our team members and to manage their property in accordance to Canalta's values, policies and procedures. The General Manager will be responsible for maximizing financial performance, customer satisfaction and team member experience.

Do you strive to achieve excellence in all that you do? Are you a compassionate person driven by making connections and serving others? Are you up to the challenge of becoming a Canalta Assistant General Manager? Do you want to continually learn and grow with our Canalta family?

We understand that you might not be a legendary manager just yet, but if you just read the statements above and feel a sense of excitement and a calling to lead, you might be a fit for the Canalta management team and our next secret weapon

If you are selected to join our team, you will earn the privilege to attend Canalta University and receive ongoing coaching from leaders who are committed to your development. Canalta leaders will be there to support you every step of the way; if you are committed to us, we will be committed to you and your development

Our Mission:
Create "I-can't-believe-they-did-that" guest experiences through remarkably empowered team members

What your will be responsible for:

- Commitment to strive for excellence
- Creating legendary guest experiences
- Engaging team members through empowerment, coaching & mentoring
- To build a high performing team through effective training
- Providing the best place to work for team members
- A commitment to financial leadership: To maximize revenue through an effective sales plan and revenue management; to maximize the bottom line through excellent cost control.
- Upholding Canalta's operational and quality standards
- Following and reinforcing Canalta's policies & procedures
- Being highly engaged in the community through the planning and execution of Canalta Community Partnership Plan
- Organizing your time effectively and efficiently
- Accurate and timely completion of all paperwork and reporting
- Maintaining a safe working environment
- Completion of all required training

What we offer you:

- A fun and dynamic work environment
- A commitment to your ongoing coaching and development
- A competitive wage
- Group benefits including extended health care, long term disability, life insurance, dental, optical and prescriptions
- Use of Canalta managed hotels facilities (pool, waterslide, hot tub, fitness room) for you and your immediate family (based on hotel occupancy)
- Team member discounts at all Canalta managed hotels.
- Friends & Family discounts at all Canalta managed hotels.

What our requirements are:

- Five years experience in hospitality or customer service
- Two years of management and leadership experience
- Excellent customer service skills
- Excellent communication skills
- Excellent organizational skills
- Excellent time management skills
- Excellent computer skills and experience in using Office 365
- Willingness to work overtime, irregular hours and holidays
- Willingness to travel for meetings and training opportunities
- Ability to work calmly under pressure

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