Customer Service Representative- Six Month Ft Csr

3 weeks ago


Toronto, Canada Cigna Full time

Customer Service Representative - Express Scripts Canada

This is a 6-month contract position with possible extension.

The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflect Express Script Canada’s commitment to accessibility and responsiveness to providers. This position is instrumental in meeting contractual objectives and service levels.

**Key Responsibilities**:
Respond to inbound calls from a variety of Health Care Providers
Respond to inquiries regarding eligibility of health care benefits (Dental, Pharmacy, Medical Supplies and Equipment, Extended Health, Vision Care and Mental Health Counselling) and claim inquiries
Identify and assess the caller’s needs
Provide accurate, and complete information in a prompt and professional manner
Provide technical support where required to assist providers with electronic claims submissions
Collaborate with other internal teams & departments
Communicate effectively and efficiently
Provide a world-class customer service experience with every interaction
Other duties as assigned

Please note this role requires flexible availability and may include weekend shifts. The Call Centre hours are Monday to Friday, 6:30am to midnight and weekends and holidays, 8:00am to midnight.

**Qualifications**:
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to work independently and within a team environment
Problem-solving skills
Flexibility in working days, evenings and holidays
Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills
French could be an asset.

Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.



  • Toronto, Canada Sun Cloud LLC Full time

    **Customer Service Representative, CSR, Senior CSR, Sr CSR, Senior Customer Service Representative, Sr Customer Service Representative** **Education and experience**: University degree required Bilingual, French, and English (read, write, speak) Minimum 2 years Customer Service experience preferred Strong proficiency with Microsoft Office tools (Outlook,...


  • Toronto, Canada Mr. Handyman Full time

    **What does a CSR do at Mr. Handyman of Toronto Central?** CSRs who do well in our workplace setting are genuinely excited to help customers, patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. A valuable CSR will put themselves in their customers’ shoes and advocate for them when...


  • Toronto, Canada RAB Design Lighting Full time

    **Customer Success Representative (CSR - 18 Month Maternity Leave Contract)** **RAB Design Lighting** is a Canadian owned and operated company that has been manufacturing quality commercial and industrial lighting products for over 50 years. The company serves the Canadian electrical distribution market with a broad offering of well-designed,...


  • Toronto, Canada CC SOLUTIONS LIMITED Full time

    We are currently seeking enthusiastic and customer-oriented individuals to fill the role of Customer Service Representative. As a CSR, you will be the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with every interaction. **Duties**: - Assist customers with product...


  • Toronto, Canada Berlitz Canada Full time

    **Our History** For over 40 years, Berlitz Canada has been providing the highest quality language training to the Canadian market. At Berlitz, we are committed to fully understanding the language goals our learners wish to achieve and strive to cultivate long-term relationships with each of them. **Berlitz is hiring. Take a chance!** Thank you for your...


  • Toronto, Canada SimplInsur Full time

    **Job Title**: Customer Service Representative **Reports To**: Team Leader, Customer Service Representative **About us** SimplInsur is an insurance provider owned and operated by the M3 Financial Group (Canada's leading mortgage originator) and is dedicated to making brokers more competitive through innovative tools and technologies. **About the...


  • Toronto, Canada Hoerner Heating & Plumbing Inc. Full time

    **Job description** **Responsibilities**: - Responding to inbound and making outbound calls to customers - Data organization and management using Microsoft Office and Google Docs - Assisting executives with administrative tasks - Couriering parts as needed - Conducting marketing and promotions - Other duties as assigned **Requirements**: - **is between...


  • Greater Toronto Area, Canada SBI Canada Bank Full time

    **CSR -Back Office** **This position reports to the Supervisor/Asst. Manager/VP(Back Office) and is primarily responsible for performing the following functions**: **Roles & Responsibilities of CSR** - Awareness of the Policies, Guidelines & Procedures of the Bank and ensure compliance and adherence. - Conducting customer due diligence in accordance with...


  • Toronto, Canada Glow Networks Full time

    **Job description** **Customer Service Representative (CSR) - Bilingual (English+Spanish) / (English + French)** **Location: Remote** - **Remote Job**_ **Position Summary**: **The Customer Service Representative will be trained on additional clients after a short while based on business needs. All future trainings will be on a weekday during normal...


  • Toronto, Canada Teknion LTD Full time

    **Why is this role so great?** The Customer Service Representative (CSR) is accountable for assuring that customers receive efficient and courteous service. The Customer Service Rep primary focus is on managing an order from point of order placement through to shipment. The CSR will manage and communicate issues related to the customer order. The Customer...


  • Toronto, Canada RAB Design Lighting Full time

    **Customer Success Representative (CSR)** **RAB Design Lighting** is a Canadian owned and operated company that has been manufacturing quality commercial and industrial lighting products for over 50 years. The company serves the Canadian electrical distribution market with a broad offering of well-designed, cost-effective, and energy-efficient lighting...


  • Toronto, Canada Rite Way Freight Ltd. Full time

    This position is open to candidates across Canada and is fully remote. Only candidates with industry experience will be considered. Who We Are Rite Way Freight is a brokerage firm dedicated to providing top-quality freight delivery services across Canada and the USA. The inspiration behind Rite Way: to provide quality service to our diverse customer...


  • Toronto, Canada The Cigna Group Full time

    **Customer Service Representative - Express Scripts Canada** This is a 6-month contract position with possible extension. The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflect Express Script Canada’s commitment...


  • Toronto, Canada University Health Network Full time

    **JOB POSTING #917828** **Position: Customer Service Representative** **Department: Altum Health** **Site: Toronto** **Reports to: Site Manager** **Hours: 37.5 hours per week** **Salary Range: $21.07 to $26.34 (** **Commensurate with experience and consistent with the UHN compensation policy)** **Status: Temporary Full-time (12 months)** Altum Health...


  • Toronto, Canada Fix Network World Full time

    Posting Details Job Details Description Fix Network is looking for a Customer Service Representative! Fix Network is looking for a new Customer Service Representative to join our team. The primary focus of the CSR shall be to provide excellent customer service by scheduling and meeting with clients for intake and delivery...


  • Toronto, Canada Fix Network World Full time

    Posting Details Job Details Description Fix Network is looking for a Customer Service Representative! Fix Network is looking for a new Customer Service Representative to join our team. The primary focus of the CSR shall be to provide excellent customer service by scheduling and meeting with clients for intake and delivery...


  • Toronto, Canada Rite Way Freight Ltd. Full time

    This position is open to candidates across Canada and is fully remote. Only candidates with industry experience will be considered.Who We AreRite Way Freight is a brokerage firmdedicated to providing top-quality freight delivery services across Canada and the USA.The inspiration behind Rite Way: to provide quality service to our diverse customer base and our...


  • Toronto, Canada Teknion Full time

    Why is this role so great? The Customer Service Representative (CSR) is accountable for assuring that customers receive efficient and courteous service. The Customer Service Rep primary focus is on managing an order from point of order placement through to shipment. The CSR will manage and communicate issues related to the customer order. The Customer...


  • Toronto, Canada Teknion Full time

    Why is this role so great? The Customer Service Representative (CSR) is accountable for assuring that customers receive efficient and courteous service. The Customer Service Rep primary focus is on managing an order from point of order placement through to shipment. The CSR will manage and communicate issues related to the customer order. The Customer...


  • Toronto, Canada The Cigna Group Full time

    Customer Service Representative - Express Scripts CanadaExpress Script Canada is looking for Customer Service Representative to work within our inbound Provider Call Centre. If afternoon and evening work shifts fit better with your lifestyle than this job is for you! The ideal candidate must be able to work up to 35 hours per week and be flexible working...