Guest Service Agent

6 months ago


Dieppe, Canada Hotel Wingate Dieppe Full time

The following is an overview of expected duties for the position:

- Posting and verification room charges of guest accounts and processing all the charges.
- Control and secure cash handling policy.
- Ability to understand principles of auditing and balancing.
- Welcome and acknowledge all guests according to company standards.
- Performing check-in/check-out procedures in a courteous and professional manner.
- Log, track and complete guest wake-up calls.
- Promote and maintain a safe and healthy work environment.
- Have strong problem-solving skills as well as the capacity to make appropriate decisions.
- Possess attention to detail as well as a strong sense of organizational capacity.

**Qualifications**:

- Education: High school diploma, or equivalent.
- Computer literate; good knowledge of excel and basic accounting principles.
- Ability to work well under pressure in a changing environment.
- **Fluent English/French language.**:

- Customer service experience.
- Must be able to work well with mínimal supervision and be a team player.
- Flexibility in scheduling.

Required experience:

- At least 1 year experience in the hotel industry is required.

Schedule:

- 8 hour shift
- On call
- Weekend availability

**Job Types**: Permanent, Full-time

**Salary**: From $15.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person


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