Guest Service Agent
6 months ago
The following is an overview of expected duties for the position:
- Posting and verification room charges of guest accounts and processing all the charges.
- Control and secure cash handling policy.
- Ability to understand principles of auditing and balancing.
- Welcome and acknowledge all guests according to company standards.
- Performing check-in/check-out procedures in a courteous and professional manner.
- Log, track and complete guest wake-up calls.
- Promote and maintain a safe and healthy work environment.
- Have strong problem-solving skills as well as the capacity to make appropriate decisions.
- Possess attention to detail as well as a strong sense of organizational capacity.
**Qualifications**:
- Education: High school diploma, or equivalent.
- Computer literate; good knowledge of excel and basic accounting principles.
- Ability to work well under pressure in a changing environment.
- **Fluent English/French language.**:
- Customer service experience.
- Must be able to work well with mínimal supervision and be a team player.
- Flexibility in scheduling.
Required experience:
- At least 1 year experience in the hotel industry is required.
Schedule:
- 8 hour shift
- On call
- Weekend availability
**Job Types**: Permanent, Full-time
**Salary**: From $15.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed
Supplemental pay types:
- Overtime pay
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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