Manager Operations Planning and Control

2 weeks ago

Montréal, Canada Intelcom Full time

Ride the next mile with us
- Manager Operations Planning and Control

Intelcom is a fast-growing Quebec company in the e-commerce delivery sector with operations throughout Canada and Australia. We operate a fast paced, same day and next day delivery network, supported by a vast team of operations professionals based across the country.

Our goal is simple: in a constantly evolving industry, we don't just keep up. We are getting ahead. And we stand out for innovative services and delivery methods.

At Intelcom, we encourage initiative and value creation through cross-team projects and an open-innovation culture. Together, we build a knowledge-sharing community and develop many collaborative projects to offer a personalized and flexible delivery service.

Our four core values are supported throughout the business and they are key to continue building the organization we want to become: Customer Centric, Team Work, Innovation, Diligence.

Overview of the role:
Reporting directly to the VP Network Planning & Engineering, the Manager Operations Planning and Control plays the quarterback role for the efficient planning of volume fluctuations on short, medium and long term ripple effects on the operations; contingency planning, network variations, staffing and station capacity.

The other key component is the construction and operationalization of a control tower to monitor the entire distribution network to ensure a seamless consumer experience and proactively address any preventable or unpreventable challenges.

We see this role as a center piece of our ability to build an industry leading operational team.

Key Responsibilities:

- Build and maintain an operations control tower to ensure end-to-end visibility on volume processed daily by providing status and location of all parcels;
- Build and maintain an alert and communication system to address on-time, late and critical volume;
- Lead the analysis of parcels out of our SLA thresholds to identify root causes;
- Collaborate with cross-functional teams to identify and implement solutions to root causes;
- Plan volume variations and assess impacts on first, middle and last mile operations;
- Create pre-built contingency plans with clear RACI to ensure seamless transitions from day-to-day operations to SWAT teams;
- Initiate and participate in “war room” preparedness sessions and business continuity meetings;
- Assemble the Planning and Control team to ensure industry leading standards are met and exceeded;
- Participate actively in the S&OP process with Sales, Revenue Management, Network and Operations teams;
- Develop business rules for hubs, linehaul and stations to optimize cost performance while maintaining high service levels;
- Visit delivery stations and sortation hubs frequently to ensure comprehension of the operations and get buy in from operations team on key initiatives;
- Contribute to Continuous Improvement teams by identifying key initiatives and measuring success;
- Report status and progress through strategic KPI’s and reporting sessions to operations management team.

Qualifications:

- Bachelor degree in business administration (Operations Management, Supply Chain) or Industrial Engineering;
- Graduate degree in Management, Supply Chain or Engineering;
- Certification in data management/analysis is an important asset;
- 5+ years in Supply Chain, Demand Planning, S&OP, Logistics;
- Expert level in Excel and high proficiency with PowerBI;
- Detail oriented and strong ability to keep people accountable;
- Strong leadership presence with ability to vision set and manage through influence;
What we offer:

- Competitive salary;
- Group insurance plan and RRSP after 3 months;
- Hybrid role, working location is Montreal (QC), expectations is 2-3 days per week in the office;
- Training program and reimbursement of professional title fees.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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