Desktop Support Technician

On behalf of our cleint in Kitimat, Progression3 is in search of a Senior Desktop Support Technician for a 12-month renewable contract.

**Skillset Required**
- Troubleshooting - focus on Windows 10; Microsoft Suite; Network Connectivity; Citrix;
- Remote Support Experience through tools such as Windows Remote Assistance a plus
- IT Asset Management
- Adaptable, Fast Learner
- Experience with capital projects a positive
- Stakeholder management
- Communication
- Requirements gathering
- Networking - support and configuration
- IT Security and Information Security

**Role will include**:

- Collaborate with support and procurement teams within the Account, including IMAC, PIMA, and the Service Desk, representing the interests of client
- Assist with ordering of equipment and services on behalf of the organization through ServiceNow
- Help and train employees in the request system and other provided systems, such as Concur and “The Hub”
- Troubleshoot and escalate problems, both technical
- and request
- related
- Manage account requests and configuration
- Assist with installation of GI equipment
- Assist with on
- and off-boarding of staff and contractors
- Set up mobile phones (both corporate and personal) for use within the organization
- Assist in coming up with recommendations and solutions not necessarily available through standard service offerings to the client
- Track and manage all escalations, service desk tickets submitted on behalf of users
- Provide support for GI software, including Office365, SharePoint, and SmartPlant
- Provide support for VPN services and help to ensure users are able to work remotely
- Support and Facilitate issues with Smart Cards
- Help and train users on collaboration tools, including Skype4Business, video conferencing and SharePoint
- Help Line managers and project administrators understand and fulfill their roles in the on
- and off-boarding processes and JML activities. Manage and track JML escalations.
- Help and train users in the use of printing tools
- Coordinate with necessary stakeholders to enact infrastructure changes, including network upgrades and the management of remote “SiteConnect” VPN hardware
- Guide workers through the Computer Asset Refresh Cycle
- Be able to step in to complete IMAC and JML requests if required by client. This can include data transfer, set up of a new PC, and diskwiping old assets for transport and disposal
- Coordination of any PC modifications requiring local administrator rights
- Maintain working order of conference rooms and collaboration spaces assigned to client
- Maintain and manage local site “loaner laptop” pool
- Engage users in a pleasant, customer-friendly manner - DST should make IT experiences as enjoyable as possible for end users
- Work to proactively identify, address, and resolve issues before they become apparent to client

**Job Types**: Full-time, Permanent, Fixed term contract
Contract length: 12 months

**Salary**: $35.00-$45.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Kitimat, BC: reliably commute or plan to relocate before starting work (required)

Work Location: One location