Clinic Manager
2 weeks ago
The physiotherapy clinic manager is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.
**Primary Responsibilities**:
- Build and execute plans to improve daily operations, ensuring maximum productivity, and operational efficiency
- Respond to clinical and operational issues in a timely and professional manner -- provide weekly reports
- Answer telephone calls, greet patients and visitors upon arrival and provide excellent customer service for all questions or concerns
- Billing extended health care claims & invoices through Universal scheduling
- WSIB and MVA billing is essential
- Train new staff and coordinate with service providers on the treatment protocols and follow-ups
- Establish work priorities and ensure deadlines are met
**Qualifications & Core Competencies**
- 1+ year in an operations role within health care, physiotherapy or similar clinic experience
- Computer skills in Word, Excel, Outlook
- Flexible and adaptable to change
- Excellent customer service skills and telephone etiquette
**Job Types**: Full-time, Permanent
**Salary**: $22.00-$25.00 per hour
Schedule:
- Monday to Friday
**Experience**:
- Clinic Manager: 2 years (preferred)
Work Location: One location
Expected start date: 2023-01-03
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