Bilingual Client Services Representative

4 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

**Job Description**:
What You’ll Be Doing

Working in a shared phone queue, deliver a high level of service by providing a single point of access to the Business Contact Centre (BCC) through which Commercial Banking and Large Corporate clients can initiate service requests, escalate problems and conduct many of their routine banking transactions.

How You’ll Succeed- Client Engagement - Provide immediate service to clients related to a broad range of banking services, such as information on account balance and transactions, retrieving and faxing copies of account statements, quotes on investment and foreign exchange rates and verification of funds for items held at other Financial Institutions. Provide customers with detailed explanation of recommended actions or alternatives and verify their understanding of the proposed course of action.- Problem Solving - Identify unique issues or challenges, providing recommended solution to the Team Lead, Client Services, taking into consideration situational factors, client requirements and existing procedures and policies. Create service requests documenting full details of client request for all activities handled within the BCC.- Product Knowledge - Regularly update knowledge, as well as new developments of policies and procedures in order to respond to customer needs promptly and accurately. Provide information to clients with respect to basic questions regarding the products and services available to Commercial Banking and Large Corporate clients and where applicable, follow up with the client to ensure resolution.

Who You Are- You are a leader. You are passionate about developing and coaching to bring out the best in people and to lead a diverse, high performing team.- You put our clients first. You have well-developed client and relationship management skills. You engage with purpose to find the right solutions.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability.- You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.- You're fluent in both French and English.

What CIBC offers
- At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.-
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.-
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-750 Law Ave. W., E10

Employment Type

Regular

Weekly Hours

37.5

Skills

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