Bilingual Account Services Representative

4 weeks ago

Mississauga, Canada Nissan Full time

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We are currently looking for a Bilingual Account Services Representative to join our team in Mississauga, ON. This role will be responsible for monitoring all consumer, dealer and vendor correspondence handling and response including insurance tracking and insurance total loss claims, with review of assigned queue and tasks required on a daily basis.

**Job functions Include but are not limited to**:
Verifies all documentation (e.g. release, correspondence, accounting items, statement of accounts, etc.), noting all correspondence as confidential and contains detailed information and accuracy must be verified
Respond to customer and dealer inquiries according to dept. policies and procedures
Verifies all Insurance documents and works with third party vendor when a mutual customer does not have updated records
Monitors all adjustment processing on loans or leases, due date changes, rewrites, loan auditing, credit bureau updates, transfers of equity, substitutions, parking tickets, extensions and banking information changes and all other account adjustments and changes
Monitors the processing of all retail and lease payoffs, terminations, customer payments, insurance collections on physical damage and total loss, return items, account research, account adjustments, bills of sale and Gap Claims

**Minimum Qualifications**:
High School diploma required. University or College Degree preferred
MUST be Bilingual in French and English (Verbal and written).
Minimum 0-1 years’ experience in the area of customer service and administrative duties relating to automotive finance or with a financial institution. (Insurance experience an asset)
Strong communication and problem solving skills
Proficiency in Word/Excel/Outlook as well as a strong comfort level adapting to new computer systems
Good negotiation, influencing and conflict management skills
Ability to multi task and perform under time constraints

Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the fourth year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Mississauga Ontario Canada

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