Supervisor, Charter Support

4 weeks ago

Calgary, Canada Canadian North Full time

Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve.

When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the Northwest Territories, as well as Southern hubs in Ottawa, Montreal and Edmonton.

**Supervisor, Charter Support** Ref. # C101130**:
**Position(s) Available**: 1 (Full Time)

**Closes**: 2023/06/19

**Location**: Calgary

**Other Details**: Reporting to Manager, Charter Operations.

**Level**: Non-Bargaining

**Benefits**:
Benefits vary by position. All Canadian North employees are eligible for:

- Health, Dental, and Wellness benefits
- Free/reduced rate flight & cargo privileges
- Retirement plan
- Referral program

**Duties and Responsibilities**:

- Actively participate in the Company's Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety;
- Provide supervisory support and coach all Charter Specialists through all phases of charter operations;
- Monitor employee productivity and provide constructive feedback;
- Liaise with Operations Control Centre; charter customers; and sub-contractors as required;
- Monitor all charter flights in Aims, including sub-contractors;
- Provide leadership and assistance during irregular operations of charter flights;
- Schedule staff and assign to check in, arrivals and departures;
- Ensure appropriate level of staff is available for check-ins, departures and arrivals;
- Ensure appropriate level of staff is available to receive and input client manifests;
- Routine checks and audits, ensure rosters are being completed and signed off;
- Cover for charter manager in his absence;
- Complete all training courses required for the position;
- Other duties as assigned.

**Skills and Qualifications**:
Include, but not limited to, the following minimum skills and qualifications:

- Familiarity with company policies and legal guidelines of aviation;
- Relative or industry experience in Reservations and Workforce Logistics;
- Knowledge of SABRE, CIRYS, DAWINCI and ILOGISTICS computer systems considered an asset;
- Restricted Operator Certificate - Aeronautical (ROC-A);
- Must have the ability to quickly learn systems, processes and procedures;
- Available to work Monday to Friday, stats, evenings, weekends and on call as required;
- Excellent interpersonal and communication skills;
- Ability to work well under pressure and meet strict deadlines;
- Ability to work productively in a team environment;
- Outstanding organizational and leadership skills;
- Previous experience leading and managing a team considered an asset;
- Strong analytical skills, well organized, detail-oriented with an ability to prioritize workload;
- Proficient in Microsoft Office Suite;
- Ability to communicate in Inuktut a definite asset;
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Canadian North Human Resources Department
**Fax**: 613-254-6280

This advisory was posted on June 12, 2023.

**Equal Opportunity Employment**:
**About Us**:
Canadian North is 100% Inuit-owned by Makivik Corporation and the Inuvialuit Development Group. We serve an incredibly small and widely dispersed customer base, which represents less than 1% of the population in Canada. Our flights enable the movement of people, food, and medicine, while providing access to crucial medical care and government services.

Nearly all of the communities we serve have no road or rail access, meaning the residents are completely dependent on air service for all aspects of life. We are uniquely equipped to meet this challenge head on with our diverse fleet of aircrafts capable of serving in varied environments from snow to ice to gravel.

One-third of the Canadian North team live and work in the Arctic with around 200 Inuit contributing to all areas of our organization, including as board members and senior leadership.

Our mission is to meaningfully improve the lives of our people, our customers, and the communities we serve. Our vision is to be respected within Canada’s North as a dynamic and caring airline, diversifying to serve other geographies and markets by leveraging our skills and resources. Our values are safety, integrity, teamwork, innovation, service excellence, community, and respect.

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