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Quality Assurance Analyst

1 month ago

Toronto, Canada Let's Get Moving Full time

We are looking for a detail-oriented and experienced Quality Assurance (QA) Agent to join our team As a Quality Assurance (QA) Agent, you will be responsible for monitoring sales calls to access employee demeanour, technical accuracy, sales performance and conformity to our company policies and procedures.

Quality Assurance (QA) Agent duties and responsibilities:
Participates in customer and client listening programs to identify customer needs and expectations.
Ensure compliance with company's quality systems.
Determine weaknesses in performance and establish solutions to improve.
Create and improve processes, maintain and communicate procedures.
Generate and maintain feedback and coaching documentation.
Offer daily feedback via verbal & written communication.
Ability to work and complete projects without supervision, self-motivated.

Quality Assurance (QA) Agent requirements and qualifications:
Minimum of a Bachelor’s Degree in a related field.
Minimum of 2 years of experience in quality control.
Strong computer skills.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Excellent analytical skills, attention to detail and exceptional listening.
Strong problem-solving skills.
Strong organizational skills.
Ability to work independently.

**Salary**: $19.00-$20.00 per hour

**Benefits**:

- Casual dress
- Company events
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Toronto, ON M3K 1E8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- quality assurance: 2 years (preferred)

Work Location: In person