Relief Thrift Store Clerk

2 weeks ago

Orangeville, Canada The Salvation Army Full time

The Thrift Store Clerk provides service to customers, sorts incoming product and assists in the ongoing retail operations of The Salvation Army Orangeville New Hope Thrift Store.

**KEY RESPONSIBILITIES**:
**Operations**
- Greet and interact with customers/donors in a positive, friendly and courteous manner.
- Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
- Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
- Maintain store opening and closing procedures as required.
- Responsible for accurate completion of all customer transactions including cash and debit sales with mínimal voids, overages or shortages.
- Adhere to store policy regarding cheques, credit cards, refunds, voids and holds.
- Process raw materials by loading/unloading, sorting, packing, pricing and storing donations.
- Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
- Pay attention to store security, by monitoring activity within the store.
- Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance”.
- Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
- Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
- Handle the merchandise in a safe and organized manner; assist in stock rotation - “bailing” items in the store.
- Assist donors with their contributions, unload donations and place stock in appropriate warehouse location.
- Maintain the proper sorting and processing of all donated goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
- Work with volunteers as assigned.

**Communications**
- Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.

**Health & Safety**
- Contribute to the safety of staff and customers (e.g. snow removal, clear fire exits, cleans spillage; no obstacles inside/outside the store).
- Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust and mop as necessary; on a rotational basis clean the lunchroom, washroom and other common areas.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other position related duties.

**WORKING CONDITIONS**:

- This is a casual relief “elect to work” position with no standard weekly hours of work.
- There are no guaranteed hours; work will be offered as per the Thrift Store hours of operation Monday to Saturday, 9:30 a.m. to 5:30 p.m.
- Includes a ½ hour unpaid meal-break where applicable.
- Schedule may vary from week to week and include weekdays and Saturday’s.
- The Supervisor will set the hours of work and work schedule.
- Ability to stand for long periods with frequent twisting, bending, crouching, and reaching is required.
- Ability to lift/move up to 40 pounds on a regular basis.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Completion of Secondary School.
- Alternative combinations of education and experience may be considered.

**EXPERIENCE AND KNOWLEDGE**:

- Minimum of three (3) months of prior related experience in warehouse processing or goods distribution and knowledge of lifting guidelines.
- Some related experience in warehouse processing or goods distribution would be a definite asset.
- Knowledge of lifting guidelines would be a definite asset.
- Cash handling experience is required.
- Brand awareness would be a definite asset.
- Basic math skills required to calculate discounts and percentages as well as reading skills.
- Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset.

**SKILLS AND CAPABILITIES**:

- Attention to detail, problem solving and analytical skills.
- Self-motivated/disciplined.
- Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
- Ability to maintain information in confidence and exercise good judgement.
- Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
- Excellent interpersonal skills, integrity, and adaptability.
- Exhibit good listening skills, have strong oral/written communication skills.
- Represent the organization in a professional and engaging manner.
- Ability to work in a cooperative team-oriented atmosphere.
- Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy

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