Customer Support Specialist

3 weeks ago

Calgary, Canada CTR Refrigeration Full time

**Responsibilities**:

- Provide timely and concise communication/assistance with Customers in **High Caliber Retail store **about our company, products and services
- Provide Excellent customer service to both internal and external customers
- A/R Receipt Batch Entry (enter customer payments)
- Daily Posting (A/R, A/P)
- Process customer credit card payments for Retail/Cash accounts
- Monitor and follow up on Retail Past Due A/R Accounts/Ageing
- Daily Cash/Credit Card Reconciliation
- Count and monitor weekly cash drawer float
- Monitor, prioritize and organize work flow for customer quotes, entering sales orders/invoices, payments and any correspondence
- Learn knowledge of the products/services in the High Caliber Retail department
- Excel at working in Sage Accpac for customer orders/invoicing and POS Orion for High Caliber Retail department
- Take Retail calls over the phone/in person and process sales orders in Accpac accurately for pick up or shipping, getting all details from customer accurately and efficiently
- Process online webstore orders accurately for pick up or shipping, coordinate any details with customer/coworkers regarding shipping or products
- In High Caliber webstore, take pictures, maintain pricing and product details
- In High Caliber webstore, process customer orders daily, communicate with customers regarding products and shipping, follow up if needed
- Organize and Maintain showroom by facing/rotating products, stocking shelves, creating price tags/signage, product displays
- Add content and pictures to company social media accounts (Facebook & Instagram)
- Re-package any products that need to be done
- Provide exceptional customer service with Retail and Refrigeration Teams, from time of order to follow up after shipping
- Have a flexible schedule to work pre-scheduled events (Saturdays, customer events or annual inventory count)
- Cross-training with other Retail staff to cover for holidays, coverage, etc
- Main contact for office equipment (Konica Minolta Copier/Scanner, printers) for maintenance/issues/ink
- Main contact for ordering office supplies through Madill (paper, cartridges, office supplies)
- Main contact for incoming mail coordination and distribution
- Main support for postage machine (obtaining funds to operate) and any operational issues
- Conduct monthly office inspections and coordinate any COR Safety Program tasks
- Cross train with Inventory Specialist to learn all supply chain components of creating price structures, create Purchase Orders for immediate and seasonal items, Receipt of Goods
- Cross Train with Inventory Specialist to ship orders/products and Receive products
- Sausage Class Coordination - arrange all details for Sausage Making Classes, including cleaning Staff and Test Kitchens, arrange for supplies, contact students, coordinate all booklets/aprons and supplies
- Availability to work pre-scheduled flexible hours to accommodate Sausage-Making Classes, Events, annual inventory and the odd seasonal hours
- Maintain regular consistent and professional: attendance, work standards, punctuality, office attire adhering to relevant health & safety procedures and company culture

**Required Skills, Experience, and Training/Education**:

- High School Diploma
- Knowledge of basic Accounting
- Experience in administrative office environment
- Experience in Retail environment
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience working in Great Plains Software or like program is an asset
- Excellent interpersonal / team building skills, reliable and trust worthy
- Be adaptable, accountable and an analytical thinker
- Have reliable transportation
- Ability to effectively communicate (verbal and written) in a wide variety of settings with a wide variety of people
- Effective, organized, time management and problem solving skills
- Demonstrated attention to detail while maintaining a high level of accuracy
- Ability to work under pressure

Comprehensive Extended Medical and Dental Package offered through leading Canadian benefits provided after 90 days of employment.

  • Customer Support Specialist

    2 weeks ago

    Calgary, Canada MealSuite Full time

    MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they...

  • Customer Support Specialist

    2 weeks ago

    Calgary, Canada MealSuite Full time

    MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they...

  • Customer Support Specialist

    2 weeks ago

    Calgary, Canada MealSuite Full time

    MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they...

  • Customer Support Specialist

    3 weeks ago

    Calgary, Canada MealSuite Full time

    MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they...

  • Customer Support

    6 days ago

    Calgary, Canada LIFEFORM Furniture Manufacturing Inc. Full time

    Customer Support & Administrative Specialist /Permanent Schedule: Monday to Friday, 8 am - 4:30 pm (42.5 hours per week) **Benefits**: - Personal Health Spending Account (covers medical expenses such as dental, vision, prescriptions, massage, physiotherapy, etc.) - On-site parking - Business Casual dress Job Summary: **Responsibilities**: Data Entry:...

  • Customer Support Specialist

    3 weeks ago

    Calgary, Alberta, Canada CTR Refrigeration Full time

    Responsibilities:Provide timely and concise communication/assistance with Customers in High Caliber Retail store about our company, products and services Provide Excellent customer service to both internal and external customers A/R Receipt Batch Entry (enter customer payments) Daily Posting (A/R, A/P) Process customer credit card payments for Retail/Cash...

  • Customer Support Specialist

    1 week ago

    Calgary, AB, Canada MealSuite Full time

    MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they...

  • Program Support Specialist

    2 days ago

    Calgary, Canada Carbon Asset Solutions Full time

    Program Support Specialist Carbon Asset Solutions is seeking a motivated Program Support Specialist to join our growing team. As a Program Support Specialist, you will have the opportunity to be part of a team that is building and maintaining business relationships for CAS with the target focus on agriculture operators including farmers, agribusiness...

  • Program Support Specialist

    1 day ago

    Calgary, Canada Carbon Asset Solutions Full time

    Program Support Specialist Carbon Asset Solutions is seeking a motivated Program Support Specialist to join our growing team. As a Program Support Specialist, you will have the opportunity to be part of a team that is building and maintaining business relationships for CAS with the target focus on agriculture operators including farmers, agribusiness...

  • Program Support Specialist

    2 days ago

    Calgary, Canada Carbon Asset Solutions Full time

    Program Support Specialist Carbon Asset Solutions is seeking a motivated Program Support Specialist to join our growing team. As a Program Support Specialist, you will have the opportunity to be part of a team that is building and maintaining business relationships for CAS with the target focus on agriculture operators including farmers, agribusiness...

  • IT Support Specialist

    4 weeks ago

    Calgary, Canada ZS2 Technologies Full time

    We are currently looking for an IT Support Specialist to support the growth of our innovative and disruptive company… that’s right, we like stirring the pot! IT Support SpecialistThe Support Specialist is responsible for effective provisioning, installation and configuration, operation, and maintenance of systems hardware, software, and related...

  • IT Support Specialist

    1 month ago

    Calgary, Canada ZS2 Technologies Full time

    We are currently looking for an IT Support Specialist to support the growth of our innovative and disruptive company… that’s right, we like stirring the pot! IT Support SpecialistThe Support Specialist is responsible for effective provisioning, installation and configuration, operation, and maintenance of systems hardware, software, and related...

  • IT Support Specialist

    4 weeks ago

    Calgary, Canada ZS2 Technologies Full time

    We are currently looking for an IT Support Specialist to support the growth of our innovative and disruptive company… that’s right, we like stirring the pot! IT Support SpecialistThe Support Specialist is responsible for effective provisioning, installation and configuration, operation, and maintenance of systems hardware, software, and related...

  • POSSE Technical Support Specialist

    4 weeks ago

    Calgary, Canada CB Canada Full time

    POSSE Technical Support Specialist:On behalf of our client, Procom is seeking Three (3) POSSE Technical Support Specialists for a 24-month engagement.POSSE Technical Support Specialist Job Details:Our valued client requires Three (3) POSSE Technical Support Specialists to develop web applications to support the Industrial Waste Disposal and Landfill weather...

  • Admissions Specialist

    5 days ago

    Calgary, Canada Campus Support Full time

    Position: Admissions Specialist or Assistant Director of Admissions (ADOA) Job Status: Full time, permanent, must be eligible to work in Canada Location: On-Site - Calgary Alberta Hours: Shift work including weekends and the ability to work flexible hours (8am – 8pm) as per the campus and the

  • Senior Workplace Technology Support Specialist

    1 day ago

    Calgary, Canada Campfire Technology Inc. Full time

    Role Description  Campfire’s Senior Workplace Technology Support Specialists bring in-depth technical support to our customers across a wide range of technical domains including end-user computing, collaboration, networking. Senior Workplace Technology Support specialists are end-user facing technical support specialists who demonstrate deeper technical...

  • Senior Workplace Technology Support Specialist

    17 hours ago

    Calgary, Canada Campfire Technology Inc. Full time

    Role Description  Campfire’s Senior Workplace Technology Support Specialists bring in-depth technical support to our customers across a wide range of technical domains including end-user computing, collaboration, networking. Senior Workplace Technology Support specialists are end-user facing technical support specialists who demonstrate deeper technical...

  • IT Support Specialist

    4 weeks ago

    Calgary, AB, Canada ZS2 Technologies Full time

    We are currently looking for an IT Support Specialist to support the growth of our innovative and disruptive company… that’s right, we like stirring the pot! IT Support Specialist The Support Specialist is responsible for effective provisioning, installation and configuration, operation, and maintenance of systems hardware, software, and related...

  • IT Support Specialist

    1 month ago

    Calgary, Canada TARA Energy Services Full time

    REPORTS TO: DIRECTOR IT SUMMARY: The Information Technology Support Specialist provides technical support to our team members on a variety of challenges relating to hardware, software and peripherals. This includes printers, mobile devices, MFPs and video conferencing equipment. RESPONSIBILITIES: - Windows 10 administration, maintenance, and support. -...

  • Merchant Support Specialist

    4 weeks ago

    Calgary, Canada Helcim Full time

    Are you passionate about providing customer support? Do you find satisfaction in solving problems and building relationships? Are you well-versed in the intricacies of the software and technology? If so, we have an exciting opportunity for you to become a valued member of our brilliant Merchant Experience team as Merchant Support Specialist. As part of our...