Executive Housekeeper

6 months ago

Winnipeg, Canada Westmont Hospitality Group Full time

Purpose:
Our Executive Housekeeper leads the Holiday Inn & Suites Winnipeg Downtown housekeeping team throughout all areas of the hotel. They have strong attention to detail and uphold all manner of brand standards and support the team and ensure our guests have an amazing experience. They motivate the team to wow our guests and offer an exceptional experience.

Qualifications:

- Excellent communication and organizational skills.
- Excellent time management and problem solving skills.
- Superior customer service skills.
- Ability to converse with guests in a courteous and professional manner.
- Ability to deal with all levels of management in a professional manner.
- Ability to work independently.
- Must be available mornings, evenings and weekends.
- Able to work a flexible schedule.
- May be asked to work overtime.

**Major Duties and Responsibilities**
- Manages the operations of the housekeeping and laundry areas through supervisors and employees to ensure the achievement of departmental productivity objectives and service quality standards.
- Establishes and maintains cost control system for linen and cleaning supplies inventories; oversees the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel.
- Develops and implements systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services; oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to standards.
- Responsible for the proper scheduling of staff and work according to productivity standards and forecasted occupancy.
- Recruits, hires, trains and develops housekeeping staff; conducts performance evaluations and provides feedback for employee
- Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas and take corrective actions on deficiencies to ensure Brand standards are met and exceeded.
- Ensures the completion of the daily Housekeeper’s Reports and communicates clean and available rooms to the Guest Services Department
- Identifies improvements, efficiencies, and deficiencies and report any maintenance or repair issues.
- Verify room status on AM report. Check vacant rooms and update discrepant rooms throughout the shift.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Supports and assists the Housekeeping, House person & Laundry teams as required.
- Follows company policies and procedures and is able to effectively communicate them to subordinates.
- Conducts training regarding safety, security, department procedures and service guidelines.
- Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.
- Fulfills Manager on Duty and Lobby Duty shifts.

Note: Other duties as assigned by supervisor or management

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