Ip Technical Writer

4 days ago


London, Canada TTEC Digital Full time

IP Technical Writer

Avtex, a TTEC Digital company, is a remote first employer, giving you the flexibility to take this job wherever life goes. Our 'MyTime' benefit extends this human centered approach and allows unaccrued personal time off, so you can prioritize how to manage your days. Our values support a balance of work and life, insures continuous education, and incentivizes high performance.

We coach our clients to insure their employees feel valued, happy and rested because delivering amazing customer experiences is ultimately an employee first process. We strive to create an environment where employees thrive, fulfilled by their purpose, influence, and teammates.

As a Technical Writer, you will work with software developers and product managers to update and develop technical documentation for existing and new software products. You will generate and maintain customer-facing technical documentation across configuration, installation, requirements, release notes, and user guides. Content is maintained in both MS Word and MadCap Flare and may be published as PDF or HTML5 formats. The development of online video training and tutorials may also be required.

What You'll be Doing
- Strong grasp of vocabulary, grammar, tone, and phrasing for instructional writing.
- Demonstrated high learning aptitude relating to software or technical information.
- Ability to create high quality software manuals for enterprise software.
- Ability to describing complex technical information clearly and accurately for intended audiences.
- Excellent copyediting skills while being cognizant of overall work process and timelines.
- Managing documentation tasks in an Agile development environment.
- Excellent overall communication skills including the updating of documentation status to management and cross-functional teams.
- Continually looking for ways to improve our content/documentation, software, and associated processes.
- Ability to take quality screenshots and create architectural diagrams.
- Understanding and ability to write HTML or similar markup languages.
- Ability to create contextual help along with creating and editing online help/training videos and tutorials

Competencies
- Personal: Strong interpersonal skills, integrity, and honesty, flexible, results oriented, resourceful, problem solving ability, deal effectively with difficult situations, ability to prioritize.
- Operations: Ability to manage and prioritize competing projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively.
- Technical: Exceptional attention to detail; Ability to understand and communicate technical concepts; proficient with MS Word, MadCap Flare, Adobe FrameMaker 19+, Adobe Acrobat, MS Teams.

What You Bring to the Role
- Strong grasp of vocabulary, grammar, tone, and phrasing for instructional writing.
- Demonstrated high learning aptitude relating to software or technical information.
- Ability to create high quality software manuals for enterprise software.
- Ability to describing complex technical information clearly and accurately for intended audiences.
- Excellent copyediting skills while being cognizant of overall work process and timelines.
- Managing documentation tasks in an Agile development environment.
- Excellent overall communication skills including the updating of documentation status to management and cross-functional teams.
- Continually looking for ways to improve our content/documentation, software, and associated processes.
- Ability to take quality screenshots and create architectural diagrams.
- Understanding and ability to write HTML or similar markup languages.
- Ability to create contextual help along with creating and editing online help/training videos and tutorials

Education
- Post-Secondary Degree (or Diploma) in Communications, Technical Writing, Engineering, or Computer Science.
- 5 + years technical writing and/or related project experience
- 2 + years' experience creating and managing projects in MadCap Flare
- Excellent Microsoft Word skills, including detailed knowledge of styles and templates.
- Familiarity with call center management and/or financial systems is preferred.

What You Can Expect

Benefits available to eligible employees include the following:

- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off

Who we are
In March of 2021, Avtex was acquired by TTEC and operates under TTEC Digital. The acquisition is aligned to TTEC's continued focus on fueling experience transformations with deep expertise in the most innovative and disruptive brands in the digital industry.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a


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