Tenant Support and Community Relations Specialist

1 month ago

Vancouver, Canada Anthem Properties Full time

Delivering new housing often requires developers to relocate residents from buildings undergoing redevelopment to new homes, all in compliance with tenant relocation and protection policies in any given jurisdiction. Anthem’s goal and commitment is to meet all residents where they are, and to successfully relocate individuals, where required, to new homes with a high degree of empathy, compassion, courtesy and respect for each individual and their unique circumstances.

We are seeking a Tenant Support and Community Relations Specialist to join the Anthem team to bring their expertise, authenticity and diplomacy to this challenging work. You will lead the tenant relocation process and be the main point of contact and liaison for residents. You will be known for being respectful and fair, while also being resourceful and solutions-oriented while working within the required timelines, policy and guidelines set out in the various jurisdictions where Anthem has a presence. You will also be supporting Anthem’s Community Relations process through various public engagements and communication efforts.

**You**
- Are outgoing, enjoy meeting new people and work well in a team environment
- Exhibit exceptional attention to detail
- Possess strong communication, listening and critical thinking skills
- Are candid; you say what you mean and do what you say
- Hold yourself accountable and follow through
- Keep your cool and remain professional in stressful situations

**You will**
- Support Anthem’s Director of Community Relations and the Vertical Development House Team
- Be a contributing team member on development projects in Anthem’s real estate portfolio
- Lead Anthem’s tenant support and relocation process, including:

- Develop and implement tenant relocation strategies
- Liaise with municipal authorities and ensure compliance with relevant tenant relocation policies
- Serve as the main point of contact for tenants during the relocation process
- Create communication material and coordinate relocation benefits for tenants
- Work directly with tenants, either independently or with the support of a 3rd party tenant relocation consultant, to ensure their successful relocation
- Support Anthem’s community relations process, including:

- Help to develop community engagement programs that support the approval of Anthem’s real estate projects
- Plan and attend various community and public information meetings and contribute to a project’s Public Hearing process
- Support Anthem’s charitable giving team and execute on Anthem’s giving strategy

**You have**
- Experience working in a public facing role or with people who have diverse and complex needs
- A post-secondary education
- A minimum of five (5) years relevant full-time work experience
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- The ability to create clear and concise communication material for tenants and other external stakeholders (e.g. power point presentations, project fact sheets, etc.)
- Excellent time-management, presentation and communication skills
- The ability to commit to occasional evening and weekend work

**We have**
- Great, diverse, authentic people
- Unlimited career growth opportunities
- Mentorship from the ‘best in the biz’
- A Corporate Giving Strategy supporting community development
- Annual salary reviews and performance bonuses
- 100% employer paid Benefit Plan with Healthcare Spending Account and Employee Assistance Program
- Educational Assistance Program
- ‘Dress for your day’ policyand more

We work hard. We work smart. We work in teams. We challenge the status quo and have fun doing it. We believe in developing our people to maximize their potential. Conversations are candid, conflict is swiftly resolved, and coaching is continuous.

Founded in 1991, Anthem is a team of more than 800 people driven by creativity, passion and direct communication. Anthem has invested in, developed or managed - alone or in partnership - more than 385 residential, commercial and retail projects across North America. Our growing residential portfolio includes 41,700 homes that are complete, in design or under construction, from master planned mixed use residential and multifamily, to townhome, rental and single-family communities.

We own, co-own, manage or have previously owned over 11,5 million square feet of retail, industrial and office space. We have developed more than 60 communities across 9,800 acres of land in Alberta, British Columbia, Ontario and California.

Please, no unsolicited resumes or phone inquiries from agencies. View our Policy on Unsolicited Resumes on our website.

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