Key Holder

6 months ago

Gloucester, Canada Bain Dépôt Full time

**Summary Job Description**

Reporting to the store manager, the third keyholder is responsible for supporting the management team in performing tasks related to coordinating the work of the employees. A true ambassador for the company, they will be called upon to welcome, advise, and retain customers, in addition to being a key player within the team.

**List of responsibilities**
- Participating in the integration process for new employees;
- Performing ongoing employee training;
- Communicating employee sales goals (SPH, DPT);
- Coordinating the setup of new demos;
- Coordinating issues related to the establishment;
- Participating in the management of store operations;
- Intervening and solving problems with customers;
- Coordinating product marketing activities (promotions, demos, etc.);
- Maintaining the store by carrying out the necessary maintenance activities;
- Maintaining a high standard of customer service and an outstanding shopping experience;
- Performing the necessary follow-up (quotes, open orders);
- Providing after-sales follow-up to customers;
- Achieving their sales goals;
- Developing lasting relationships with employees and customers;
- Becoming familiar with and respecting the inventory management process;

**Required qualifications**
- Possessing a minimum of 1 to 2 years of experience in sales management in the retail sector;
- Knowledge of MS Office suite;
- Being available to work days, evenings, and weekends.

**Qualities, skills and competencies sought**
- Display a strong sense of autonomy and initiative.
- Demonstrate rigor in inventory management and procedure implementation.
- Have good judgment.
- Be versatile.

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