Handydart Dispatcher

**HandyDART Dispatcher**

Are you looking for a job that is both interesting and varied day to day? Is being organized one of your best qualities? PWTransit is currently seeking a full-time Dispatcher to join our team in Campell River. Responsible for both scheduling/coordinating our team of professional drivers and general administrative duties, this position is tailor-made for an industry professional with a focus on customer service and passenger satisfaction.

This is a full-time position working Monday through Friday from 7:30 am to 4:00 pm.

**Compensation**: $24.50 per hour

**Responsibilities**:

- Dispatch and monitor vehicle and operator on-road assignments according to National Safety Code requirements, written schedules, customer requests or as required by emergency situations
- Receive and respond to requests for emergency assistance or service from dispatched resources
- Prepare daily operator work and run schedules while being mindful of Company and/or partners goals and objectives
- Prepare daily vehicle assignments, and communicate with maintenance and operations staff
- Communicate effectively by providing clear and concise information, explanation and direction
- Advise personnel about route or traffic problems that could affect operations or customer service
- Relay work orders, messages, and exchange information using a variety of communication devices, including computer-aided dispatching equipment
- Implement and communicate Company policy/procedures related to operational activities and health and safety regulatory requirements
- Determine compliance with laws, regulations, and/or standards and complete appropriate documentation as required
- Confer with customers or supervisory personnel to address questions, concerns, and/or requests
- Record and maintain dispatch files and records of customer requests, work or services performed, payroll, charges, expenses, and other dispatch information
- Perform day to day administrative tasks
- Access environmental information, retrieve AVL Data and print out maps

**Qualifications**:

- High school diploma or equivalent
- Previous work-related skills and experience in a dispatching, customer service or transportation operations preferred
- Previous administrative or office experience is advantageous
- Knowledge of local geography of Comox Valley, Campbell River and transit routes is an asset.
- Ability to handle stressful situations in a composed manner
- Excellent communication skills and attention to detail
- Strong organizational and time management skills
- Diplomacy and tact
- Computer proficiency in Microsoft Word, Excel and Outlook

**Job Types**: Full-time, Permanent

Pay: $24.50 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Campbell River, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person