Reservations Associate

4 weeks ago

Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

**ABOUT US**

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

**RESERVATIONS ASSOCIATE**

**RESPONSIBILITIES**:

- Answer all incoming calls in a friendly and efficient manner.
- Provide guests with the requested information concerning the city, the hotel and its services.
- Obtain the necessary information from the guests and enter it into the PMS computer system.
- Promote the Marriott Bonvoy program.
- Must be effective in sales and upselling.
- Computer literacy and typing skills required.
- Able to work in a fast paced environment.
- Provide high quality servicing to internal and external customers.
- Outgoing and enthusiastic attitude.
- File daily reservation information and other correspondence.
- Answer questions concerning reservations for employees and other departments including but not limited to Sales, Conventions Services and the Executive Office.
- Other duties as assigned by Management.

**QUALIFICATIONS**:

- Excellent guest service skills are required.
- Previous Guest Service experience in a hotel is an asset.
- Must be able to work flexible hours.
- Must be able to assist Guests with their concerns maintaining professional standards and problem solve effectively.
- Must be able to perform professionally and politely under pressure.
- Must have excellent knowledge of the city, including, local events, restaurants, shopping and attractions.
- Communicate effectively, both written and verbally.
- Must have the ability to communicate with guests in a confident and pleasing manner under a variety of situations.
- Must be able to operate efficiently and multi-task in a busy environment.
- Must possess basic computer skills.
- Requires writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
- Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis. - Must be a team player but able to work independently.
- Must be able to fluently speak, read, write and understand English.
- Must have strong communication skills, both verbal and written.
- Walking and standing are occasionally required; you must be able to exert a well-paced mobility to get to other departments in the hotel on a timely basis.
- Must be able to lift up to 30lbs occasionally.
- Must be able to sit at a desk for up to 8 hours a day, with the ability to spend extended lengths of time viewing a computer screen.
- Requires manual dexterity to use and operate all necessary equipment.
- Ability to be persuasive with telephone sales skills.
- General knowledge of the city and its attractions, as well as the hotel’s facilities.
- Proficiency with Galaxy/Lightspeed an asset.
- MS Word and Excel knowledge an asset.

**PERKS**:

- Explore Travel Program
- Ongoing Associate Appreciation Events

**DIVERSITY**

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

**Job Types**: Full-time, Permanent

**Salary**: $25.25-$27.25 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

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