Client and Volunteer Services Supervisor

8 months ago

Bolton, Canada Caledon Meals on Wheels Full time

**Client and Volunteer Services Supervisor**

30 hours/week, M-F)

**Submission Deadline: ASAP until Filled**

**Position Summary**

**Position Summary**

Reports to the Executive Director and is responsible for overseeing the successful operation of the Client Service & Volunteer Programs in Caledon and Dufferin County. The Supervisor works closely with clients/ caregivers, volunteers and provides leadership and supervision to the program staff. This position ensures all related administrative tasks are completed and manages the day-to-day budget of the programs as well as ensures quality programs delivered, and client and volunteer needs are met.
- Oversees the Meals on Wheels & Security Check Service, Friendly Visiting and Project Lifesaver (PLS) and Volunteer Programs
- Conducts phone and/or in-home client assessments and determines eligibility/ suitability for CMOW programs and services and referrals
- Oversee the recruitment, screening, selection and training of individual and corporate/ business volunteers
- Ensure that safety checks are being conducted according to CMOW policies and procedures and provide necessary follow up with the client and/or caregivers
- Identify, match, introduce and monitor volunteers with clients for the Friendly Visiting Program
- Provide information, training and support to caregivers and clients registered in the PLS program
- Supervise support, and act as a backup for the Meals on Wheels Teamand ensure they have the necessary tools, supplies, systems, and training to perform their jobs
- Conduct performance evaluations, set annual goals and provide regular supervision meeting for staff reports
- Develop and implement outreach and marketing strategies as needed
- Monitor program budgets and expenditures
- Collect and analyze data on client or volunteer complaints/ suggestions and make recommendations for improvements if necessary
- Maintain contact and ongoing liaison with appropriate outside agencies through committee and network meetings

**Qualifications**
- Post-Secondary School Diploma/ Degree in a Social or Community Service Program and/or 2 years related work experience
- Demonstrated assessment and referral skills with vulnerable populations
- Experience in supervision and support of personnel
- Working knowledge and experience with MSOffice and client data bases
- Solid time management and organizational skills
- Strong verbal and written communication skills
- Knowledge and understanding of seniors’ and community service issues
- Daily use of a car is required

**Job Type**: Permanent

**Benefits**:

- Extended health care

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
Stringent cleaning schedules, logs, PPE, zoom or distancing practices in place for face to face contact

Application question(s):

- Do you have access to a vehicle for daily use?

**Experience**:

- related: 2 years (preferred)

Work Location: In person

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