Sales Trainer

3 weeks ago

Toronto, Canada Teleperformance Full time

Overview:
Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies.

Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.

**Our Work Culture**:
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
- Autonomous - We encourage and trust your decision making skills.
- Progressive work environment
- If you have skills to prove we have all ladders for you to grow
- Flexible - We believe in results
- Innovative - All ideas matters
- Inclusive - Everyone is Included and everyone wins
- We work hard and party even harder.

**Benefits & Perks**
- Flexible working model between remote and from the office Currently remote
- Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
- Robust career path with a full development plan Opportunity to grow in organization
- Paid 4 weeks training, 2 weeks leave
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary with incentive programs
- Positive and supportive environment
- ** Weekly **Friday Night Drinks / Social,Trivia Nights,Games evenings and Movie Outings.
- Medical and Dental benefits,Employee Family Assistance Programs, Rewards & Recognitions programs.

**Base Salary-$51,000 per year with possibility of OTE of $53,500 per year**:
**Schedule**:

- Fixed schedule Monday to Friday 9am to 6pm

**Location**:
Qualifications:

- BA/BS degree or equivalent practical experience.
- Min. 1 year of training experience in a sales driven environment (inbound or outbound)
- Extensive knowledge of Google Ads product offerings
- Strong interest in delivering training in a classroom and remote setting
- Ability to speak and write English fluently and idiomatically
- Public speaking skills
- Desirable experience working in a structured sales environment
- Desirable an experienced trainer
- Desirable project management skills.

**Responsibilities**:

- To align with the Training Manager and Google PSA managers plan, develop and deliver product training programs based on needs analysis and in conjunction with new product launches, features etc.
- To ensure sales and product training are clearly defined, documented and delivered for each role within the organization on a quarterly basis.
- To implement internal and external best practices into the product training which lead to improved sales performance and profit.
- To be an Ads product expert providing training (80%) and support (20%) to all roles in the project on how to implement various aspects of the Ads product in a way that will benefit the end client through increased profitability and customer satisfaction.
- To track and measure training results working with the Sales Analyst before presenting this back to the Operations Managers and Client.
- Complete 1 minimum call shadow per week
- Deliver 2 Progressive trainings per week +1 Micro learning
- Onboarding of new hire classes
- To complete training needs analysis on a quarterly basis.
- Present Training updates and insights on a weekly market WBR

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