Veterinary Receptionist

1 week ago

Manotick, Canada Claire Place Veterinary Hospice Mobile Services Full time

Join our growing team at Claire Place Veterinary Hospice Mobile Services (Ottawa Area) as a Client Service Representative (CSR) and discover the joy of doing what you love

Claire Place Veterinary Hospice is widely recognized as a leader in providing in-home, end-of-life care for pets. Our team members possess a natural affinity for animal care as well as a genuine concern for the emotional well-being of our clients, which enables us to deliver compassionate end-of-life care.

We are seeking a CSR with exceptional customer service skills to join us In this role, you will work alongside a dynamic and diverse group of individuals, providing empathetic and supportive care to families seeking our end-of-life services for their beloved pets.

**Responsibilities and Duties**:

- Provide exceptional customer service by engaging in positive interactions with pet families and guiding emotional end of life conversations in a calm and peaceful manner.
- Accurately document important medical information for each pet, provide guidance to pet parents surrounding quality of life decision making and scheduling appointments.
- Reach out to veterinary hospitals in the area to educate them about our services and how we can help their patients.
- Maintaining and cleaning the office space (inside and outside) and restocking medical/office supplies.
- Running errands as needed.
- Other duties may be assigned to the employee to ensure the highest standard of customer service.

**Requirements**:

- Experience working independently and in a team setting in a high paced, customer service environment.
- Comfortable working respectfully with and around remains of deceased patients.
- Comfortable building relationships with clients, staff and local animal hospitals.
- Ability to quickly learn software to support your role such as DaySmart/Vetter and [Gmail] among others.
- High attention to detail and excellent communication/written skills.
- Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and phone.
- Ability to lift up to 50 pounds.

**Schedule**:

- Office hours are M-F 8am - 6pm, Saturday and Sunday (9am - 3pm)
- Schedule includes rotational evenings, weekends and holidays (if needed)

**Benefits and Compensation**
- Continuing Education, support for staff wellness and compassion fatigue
- Multiple team building events each year
- Casual dress code in a small, supportive office environment
- Paid lunch breaks
- Hourly wage from $18-$20/hour depending on experience (+$1/hour for weekend premiums)
- Additional production bonus in place for each appointment you book

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
- Outbound sales: 1 year (preferred)
- veterinary industry: 1 year (required)

Work Location: In person

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Discounted or free food
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Manotick, ON K4M 1A4: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Veterinary Assistant: 1 year (preferred)
- Front desk: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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