Shift Manager

3 weeks ago

Hamilton, Canada Cargojet Airways Ltd. Full time

**Accelerate your career with the most awarded Air Cargo Airline in Canada**
Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been awarded one of Canada’s 50 Best Managed Companies as well as being awarded the Shipper’s Choice Award for the best Air Cargo Carrier in Canada for the past number of years. Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated, hardworking, and have a strong sense of leadership and commitment.

**Primary Objective of the Position**:
The Shift Manager will assist in monitoring the Day and Overnight operations.

**Principal Duties and Responsibilities**:

- Assist to resolve day-to-day operational issues and prepare for contingencies in the event of mechanical or weather-related operational disruptions.
- Communicate any flight delays to customers during the overnight operation.
- Provide support and assistance to the Duty Manager during network operations.
- Complete various On-Time Performance reports and distribute to internal and external customers.
- Prepare the daily CPGOC Day and Night Pre-Operation report.
- Enter and audit customs submissions into CHAMPS/Descartes.
- Enter flight information including arrival times, departure times, delay times and proper delay codes into system.
- Auditing and entering CPGOC missed delivery scan times from out bases.
- Complete aircraft weight and balance and create flight manifest.
- Assist in the co-ordination of charter flights.
- Performs other duties as required.

**Minimum Qualifications**:

- High School Graduate Diploma or equivalent.
- 1-3 years previous experience in an Operations Center.
- Proficiency in Microsoft Word, Excel and Outlook.
- Outstanding troubleshooting, analytical and problem-solving skills.
- Excellent verbal and written communication skills to respond to inquires and determine best course of action.
- Excellent organizational skills and the ability to multi-task.
- Ability to work well in a team environment.
- Working knowledge of ISO and Movement Control would be an asset.

**Important to Know**:

- We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
- At Cargojet, we make safety the highest priority. Because of this priority and as we operate in a safety-sensitive environment, we require all employees to abstain from consuming Cannabis, in and outside of the workplace. This is a critical element of our drug and alcohol policy that all employees must comply with at all times.

HP

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