Owner Experience Supervisor

6 months ago

Woodstock, Canada Libro Credit Union Full time

Career Opportunity

Libro is growing - and Libro is hiring.
Our expansion plans include a series of new hires across southwestern Ontario. Take a look.

Who We Are
Imagine working for an organization where every employee and customer is an Owner.

No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.

What Opportunity Awaits?

As we continue to grow progressively, Libro is on a mission to find a passionately accountable full-time Owner Experience Supervisor supporting our Woodstock location.

The Owner Experience Supervisor (OES) motivates a team to achieve goals while ensuring exceptional Owner and staff experiences. This role is a key leadership position, setting the tone for Owner conversations and experience, in alignment with Libro values and expectations.

The primary function of the OES is to coach a team of Owner Experience Representatives, ensuring an exceptional level of proactive Owner advice and service. This supports our Owners to grow their personal prosperity while increasing share of wallet and overall growth for Libro.

A key component of this position is creation of a risk management and operations culture, balanced with superior Owner experience.

The Epic Human we are looking for will;
Effectively use sales leadership skills and practices to build a mature sales management culture to motivate and maximize performance.

Create and foster an environment encouraging personal responsibility; providing staff appropriate autonomy to make decisions balancing the interests of Owners and Libro.

Coach staff to consistently operate within established work instructions (standard operating procedures) including cash management, reporting and physical security.

Promote strong cross-segment cooperation to generate referrals, collaboration, and build full-service relationships.

Work cooperatively to build and implement a business development plan, designed to deepen relationships with Owners.

Develop expert knowledge of Libro’s services, gaining the ability to promote benefits and features with Owners and staff.

Be accountable to manage the branch at an acceptable audit level while reviewing and implementing identified business process improvement recommendations.

Could this be you? Are you ready to Be Libro?

Do you have a passion for growing prosperity in Southwestern Ontario by transforming banking through developing others and inspiring financial happiness?

Are you an Epic Human; joyful in your work, passionately accountable, a bold explorer and mutually inclusive?

Do you have a post-secondary degree or diploma?

Do you have 3-5 years of demonstrated successful leadership within financial services or sales?

**How we bring Joyful in our work**:
Competitive salaries and employee pension plans

Comprehensive benefit package including health, dental, and vision

Generous vacation time

Employee wellness programs

Staff accounts and staff rates on products and services

Staff appreciation programs and awards

Career development opportunities including tuition assistance

Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team

If you're passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Southwestern Ontario - we want to hear from you

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good. Serving families, farms, and enterprises in southwestern Ontario, Libro offers an inclusive, forward thinking approach to banking - all centered on growing prosperity. Libro pursues its purpose through four key pillars - employment, financial resilience, local food accessibility, and housing. Libro is also a proud Associate Member of the Responsible Investment Association of Canada.

Libro is committed to fostering a safe, healthy and inclusive work environment that inspires respect. Following the advice of Canadian health authorities to mitigate the risk of potential spread of COVID-19 and support social distancing, all recruiting activities including interviews will be conducted virtually. Libro will provide accommodations to employees with disabilities, upon request.

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