Client Service Associate

7 days ago


Toronto, Canada Moody's Investors Service Full time

**What you will achieve in this role**:

- Provide back up to other Client Services & Support Generalists when required.
- Identify problems and take action or escalate to others that can take action.
- Prepare classroom before each exam session when necessary.
- Provide backup as an invigilator as needed.
- Being authoritative yet approachable as an invigilator.
- Monitor exam sessions to ensure guidelines are followed.
- Host webinars on a as needed bas
- Post-secondary education.
- 2+ years’ work experience in a service organization with relevant experience.
- Excellent interpersonal skills and a strong understanding of customer service.
- Able to multi-task and execute in a fast-paced environment.
- Good documentation and communication skills.
- Proficient with MS Word, Excel, PowerPoint and Outlook.
- Must have a background in working with customer service and administrative teams; along with a good understanding of processes and controls.
- Able to work well with people at all levels.
- Good team player with the ability to work independently.
- Be self-motivated, have initiative, be results-oriented and strive for excellence.

Banking-CSI (293200)

At MIS, our workplace culture supports our mission to be the Agency of Choice for our customers, employees and future employees. Our Culture focuses on Excellence and embodies behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect and Passion. Our people are our core asset and we look beyond outcomes to ensure that behaviors and interactions matter.



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