Night Manager
3 months ago
**Company description**
Paradox Hotel Vancouver is a boutique hotel offering an eclectic mix of comfort and style. Here, contemporary laid-back luxury, comfortable rooms, and incredible amenities are just the beginning. We pride ourselves on our unconventional approach to hospitality; where over-the-top service, upscale offerings, and a touch of curious eccentricity make our hotel more than just a place to lay your head.
From cutting-edge tunes to “I love you man” moments, we are inspired by cultural mixology and the unconventional art of luxury through living. Just like our vibrant city, we live a little on the wild side. We are all about encouraging you to let your hair down and venture off the beaten path. Think of us as the grown-up version of that “fun friend” your mom never let you hang out with --but don’t worry, we won’t let you get into too much trouble.
**Job description**
**Night Manager - Paradox Hotel Vancouver**
A partner to the Front Office Manager is responsible for the smooth operation of the hotel during their shift. Key to the success of this position is an unwavering attention to detail, leading and driving exceptional guest experiences, driving revenues, and ensuring expenses are tightly controlled.
**Summary Of Responsibilities**
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Directly responsible for the hotel’s operation in the absence of other management
- Management oversight of front desk and guest services team and operation
- Regular and meticulous reporting to leadership
- Directly responsible for all Human Resources duties of the front office and guest services team
- Responsible to continually update forecast documents and develop monthly rooms division forecasts and budgets
- Ensure regular communication including daily stand-ups and detailed reporting of shift activities
- Train and lead the team in all aspects of the department and ensure service standards are adhered to
- Keep informed of market/industry trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
- Identify opportunities to optimize performance and create value by challenging existing practices
- Promote the growth and development of internal talent
- Establish and maintain open, collaborative relationships and ensure direct reports do the same.
- Provide guidance and direction to subordinates through coaching, counselling, mentoring, and reviewing performance
- Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
- Follow all policies and procedures for Paradox Hotel Vancouver
- Be a brand ambassador for Paradox Hotel Vancouver
- Demonstrate a respectful and inclusive manner to all prospective clients and guests
- Provide creative solutions and opportunities that will delight clients and guests
- Assist with administrative duties for the hotel and room operations
- Ensures a safe environment for guests and team members alike
- Protects people, the asset and brand from situations that could cause risk of harm to any or all
- Complete the nightly audit tasks of rolling the day, balancing charges, ensuring that all relevant information is passed on to the day team.
**Qualifications and Skills required**:
- A post-secondary diploma or degree in a field of study related to this profession; 2 years of experience in a comparable position and/or an equivalent combination of education and experience
- Exceptional guest service skills
- Extensive knowledge of front office, guest services operations in a luxury environment
- Effective and immediate resolution of guest complaints and concerns
- Strong relationship skills to communicate successfully with guests, managers and team members
- Must be able to perform in a fast, ever changing market
- Strong training and development skills
- Effective management of social media and guest reviews
- Experience with operating and troubleshooting technology systems
**Job Types**: Full-time, Permanent
Pay: $56,000.00-$62,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed
**Experience**:
- Hospitality/Hotel: 2 years (required)
- Supervisor/Manager: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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