Service Team Member

1 month ago

Hamilton, Canada Michaels of Canada, ULC. Full time

Store - TOR-HAMILTON/BARTON, ON

Support delivery of a well merchandised and in-stock store. Complete truck unload and merchandise duties throughout the store. Help customers shop and find what they are looking for. Deliver friendly customer service
Major Activities
Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
Drive in stocks by maintaining the Directed Replenishment program and executing the Store In Stock Optimization (SISO) program in your assigned aisles (area of ownership) to deliver the best possible in-stocks while maintaining cap shelf and bunker drawer organization and accurate on-hands
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
Participate in the planogram process (POG’s) in both SBA and seasonal to ensure they are complete timely and accurately
Participate in the AD set process on scheduled Sundays (Friday in Canada)
Maintain seasonal sets and the feature space to our visual merchandising standards on a daily and weekly basis
Support shrink and safety programs
Acknowledge customers, help locate product and provide solutions
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Assist with on-boarding of new Team Members
Assist with Omni channel processes
May operate cash register and line busting if needed

Other duties as assigned

Preferred Type of experience the job requires
Retail merchandising and customer service experience preferred

Physical Requirements
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

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