Assistant Retail Store Manager

5 months ago

Ottawa, Canada Terra Recruitment Inc. Full time

The **Retail Store Assistant Manager** is responsible for assisting the Retail Store Manager in all aspects of managing the day-to-day retail operations in compliance with company objectives and procedures while enhancing brand image. The Assistant Manager’s main goal is to create and maintain a high-performing, functional yet welcoming store environment, with a focus on courteous customer service excellence. The Assistant Manager’s duty is to maintain a set standard of professional image and service on a day-to-day basis among all staff members.

**Responsibilities**:
**Store Operations**
- Assist with optimizing store sales and increasing profitability to achieve agreed goals
- Assist with smooth and financially accurate retail operations, including daily updates of store sales log and cash variances
- Maintain a clean, organized work area according to procedures and safety policies
- Tour the sales floor regularly, talk to colleagues and customers, and identify or resolve urgent issues, ensuring adequate staff during prime business times
- Organize and prepare for special promotions, displays, and events (e.g. Seasonal sales and in-store promotions)

**Staff Management**:

- Assist with managing staff through effective training, coaching, scheduling, and staff retention
- Weekly update time check with notes on staff performance and attendance
- Provide leadership, ensuring exceptional store presentation, and handling internal loss prevention issues
- Oversee the daily security environment. Resolve health and safety, legal, and security issues

**Inventory Management**:

- Assist in managing inventory by controlling stocked levels, overseeing all orders, and proper merchandise planning for quarterly reviews with management
- Assist with managing and maintaining an optimal level of inventory while comparing with sales on a quarterly basis
- Assist with managing inventories to meet stock value/ITO or other metrics

**Customer Management**:

- Maintain the company’s standard of customer service and professionalism, and resolve customer issues as they arise
- Assist with customer relations through employee training and identifying customers’ needs
- Identify current and future customer requirements by establishing rapport with potential and current customers

**Head Office Communications**:

- Assist the Store Manager in working with the Systems and Operations Manager to identify and suggest opportunities for improvement in procedures and/or operations
- Assist the Store Manager in researching and planning community events and requesting support from Marketing after approval from Head Office, integrating with overall company promotional or advertising campaigns
- Assist the Store Manager in reporting to Head Office with accurate and punctual submission of sales, staff, financial, and inventory reports as directed
- Assist the Store Manager in communicating with Marketing and Purchasing Managers about products and promotions in-store
- Assist the Store Manager in offering suggestions to the Head Office Team for sales and promotions
- Assist the Store Manager in suggesting a clearance list to the Head Office Team monthly

**Qualifications**:

- Minimum of 2 years retail management experience
- Post-secondary education required, preferred in Business
- Ability to effectively teach/develop others to the next level
- Strong operations experience in receiving, stock and inventory, as well as front-end management

**Physical Requirements and Working Conditions**:

- Working in a retail environment with high levels of traffic (customers and merchandise)
- Standing and walking for the majority of the shift
- Constant communication with customers and employees
- Required to lift up to 50 lbs
- Other duties may be assigned as necessary

**Salary**: $50,000.00-$53,000.00 per year

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Ottawa, ON K1K 3B1: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Retail Management: 2 years (preferred)
- Inventory Management: 2 years (preferred)

Work Location: In person

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