Returns Clerk

5 months ago

Surrey, Canada NRI Full time

**A Day in the Life**

As a Returns Clerk, you will play an important part of the Returns team by organizing and completing all warranty, quality control, repairs and returns duties. You’ll be working with products from awesome clients that are heavily involved in the active lifestyle.

**Shift : Monday - Friday 7AM - 3:30PM**

**All About You**

**What You’ll Bring to the Role**:

- Ability to learn basic warehouse management scanning system (WMS)
- Strong attention to detail and time management skills
- Has the ability to be flexible and adapt to changing priorities

**The Must Haves**:

- Must have 3+ months of experience in the Returns department
- Proficient with Microsoft Office, specifically Outlook and Excel
- Must have physical ability to carry out essential job functions, including but not limited to, the ability to lift and carry up to 50 lbs., walking and standing for extended periods, climbing ladders/stairs, ok with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc.

**Things You Will Be Doing**:

- Ensures all returns are created and processed accurately within goals of service.
- Ensures all returns are processed according to Client requirements (removal of tags, polybagged, etc.)
- When required, source third parties for repair requirements that will not be done by NRI.
- Serves as a backup in the absence of the returns lead.
- Trouble shooting when faced with discrepancies, anomalies or transit caused issues.
- Call out any potential issues or roadblocks to the department supervisor so they can be addressed prior to returns units being posted.

**Perks**
- Staff purchase program - wear the brands you love
- Staff benefits plan - chose the benefits that are right for you
- Flexible and fun work environment - work hard and play hard
- Internal opportunities - we believe in growing our own
- RRSP Match
- NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status._

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