Import Customer Service
2 weeks ago
This position will be responsible for export booking and provides customer service within the Export Customer Service Department.
- **Key Responsibilities / Requirements**_
- Export vessel allocation management and booking optimization
- Export routing and transshipment matrix maintenance and update
- Export booking activities - booking creation/revision/cancellation/clean up/rail booking update; cut-off coordination with terminal/rail, and rail booking forecast
- Export customer profile/contact information maintenance and update in system
- Export hazardous shipment DG information submission and permit filing
- Export demurrage clarification with head office.
- Export related expenses (such as exam fees, rail ramp storage, terminal storage, gate charge etc) verification and approval.
- Export shipment customs rules/regulations gathering, research, and distribution
- Group mailbox - "EXP" and "BOOKING" - maintenance and monitoring
- Meeting, Reporting and other assignment from management
- Able to multi-task in a fast paced environment and ability to meet deadlines
- Strong customer service and communication skills
- Ability to work in a team environment
- Proficient computer skills, including Word, Excel and PowerPoint
Onsite training will be required at the beginning (2-3 weeks), once he/she is able to familiar with the system and can work independently, working remotely will become available.
**Job Types**: Full-time, Permanent
**Salary**: $15.65-$26.44 per hour
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- customer service: 1 year (required)
Work Location: In person
Application deadline: 2023-12-08
Expected start date: 2024-01-02
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