QA Manager

5 months ago

Toronto, Canada TribalScale Full time

**ABOUT US**:
TribalScale is a global digital innovation firm that helps enterprises adapt and thrive in the digital era. Through Agile practices we build best-in-class digital products, transform digital products, and we elevate renowned startups. We are a fully remote company headquartered in Toronto with employees across North and South America. We work across a wide variety of platforms, including:

- Mobile & Web (iOS, Android)
- Voice User Interfaces (Amazon Alexa, Google Home
- Connected Cars and Homes
- OTT (Roku, Fire TV, Android TV, tvOS)
- Join us on our mission to right the future_

**YOU ARE**:

- Someone who likes to break things, and then tell people how you broke them
- Excited about ensuring the integrity and security of the connected world and want to join a team of ambitious, like-minded technologists
- Passionate about the intersection of design, technology and security, particularly at the intersection of the virtual and physical worlds
- Autonomous, detail-oriented, quality-focused and a vocal participant in any group endeavor
- Committed to high impact innovation, and to making a meaningful and measurable contribution to the organizations in which you work
- Someone who strives in fast-paced, collaborative environments and are able to quickly switch gears between projects, platforms and tech stacks
- Experienced at leading and mentoring teams of Agile quality assurance specialists

**WHAT YOU'LL DO**:

- Create, deploy and monitor test strategies on a wide variety of complex technology projects and platforms
- Work with our various delivery teams, including product management, UX and engineering, to provide responsive service and to evangelize for a culture of quality in everything we do
- Work directly with software engineering and other technical resources to ensure alignment of test cases with unit tests, appropriate triaging of defects, root cause analysis, etc.
- Provide robust company-level reporting and analysis of defects to better prioritize mitigation efforts
- Lead the quality assurance team, advocate for robust replicable QA processes, and leverage industry-standard QA tooling

**WHAT YOU'LL NEED**:

- Minimum 5 years as a successful **Quality Assurance Manager**, managing and mentoring QA resources and working directly with software engineering staff
- Hands-on experience with industry-standard QA methodologies, processes and tooling
- Comfortable looking under the hood with querying and diagnostic tools like Postman, NewRelic and/or HoneyBadger
- Deep expertise with automated testing processes
- Exposure to security standards such as OWASP and SOC2
- Strong verbal and written communication skills, including the ability to communicate technical concepts to non-technical stakeholders
- Experience with structured task management using online tools like Jira, ClickUp, Notion, Trello, etc.
- Self-motivated to take initiative and ownership of your work
- A user-centric mindset throughout the product development process, informed by experience in end user testing and iterative feedback loops
- Up-to-date with the latest technology trends and best practices, open to new tools and methodologies, and passionate about best practices

**WHAT WE'D ALSO LOVE TO SEE**:

- Experience overseeing and participating in a robust technical quality audit
- Experience as an entrepreneur, particularly in the SaaS world; we love people who've started their own ventures, big or small
- Early adopter of new technology and gadgets

***WHAT'S WAITING FOR YOU HERE**:

- We are a diverse collective of people, and collaboration is key to our process.
- We don't work for our clients, we work with them. We've helped Ford, Recipe, McCain, Manulife, Dish Network, ABC News, CBS Radio, the PGA Tour, CIBC, AAA, and more.
- Our team led the mobile revolution, and now we're pushing the boundaries with emerging technology and we're transforming companies.
- Everyone brings something valuable to the table and we empower each other to be a change-maker.
- We live by our values, meritocracy, empowerment, and transparency, and we recognize that diversity is our strength.
- Our mission is right the future and that informs every facet of what we do

**YOUR BENEFITS**:
Grab a coffee; it's a long list.
- Competitive salaries and vacation time
- Excellent group benefits (100% coverage for medical, dental and vision)
- Personal professional development budget
- Generous maternity and paternity leave policies
- We close the office for end-of-year holidays
- Take your birthday off
- Fitness perks like ClassPass and GoodLife corporate discount
- Toronto Bike Share Program
- Online veterinarian visits through Vetster
- Mental health benefits such as subsidized counseling through Inkblot
- Work-from-home reimbursements
- Referral bonus

**MEET YOUR COLLEAGUES**:

- Friday demos: show off your work
- Remote activities: online contests, movie nights, group fitness and more
- Social events: Bonfires, casual drinks, sports nights

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