Manager, Product Development

3 weeks ago

Markham, Canada ENERCARE Full time

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Enercare has recently introduced a hybrid working environment pilot for most office-based roles, providing the benefits of in-person connection and collaboration with increased balance and flexibility. Under the current pilot that runs to the end of summer, applicable employees work in the office two days per week, and work from home three days. Join Enercare and take this journey with us that we’ll use to learn and shape the future hybrid model.

**Role**: Manager, Product Development

**Status**: Regular, Full Time

**Reports to**: Senior Manager, Product Development

**Department**: Marketing

**Location**: Hybrid - Birchmount (Markham) & Remote

**Summary**:
The Manager, Product Development is responsible for planning, forecasting, and executing the introduction of new residential products and the evolution of existing products across Enercare’s Home Services division. They will participate in cross-functional work teams across Marketing, Sales, Field, Operations, Marketing Communications and Supply Chain and they will work externally with existing and new vendor partners. The Product Development team will translate their knowledge of the Home Services segment into a product roadmap that will nurture and grow Enercare’s segment leadership. They will prioritize customer intimacy, the development of strong value propositions and a continued competitive advantage as a strategy to deliver against the short
- and long-term business plan. This position is supported by the Senior Manager, Product Development will be part of a growing team of product development professionals.

Your efforts and decisions will have a direct and immediate impact on the company’s success. This position is involved in product development across all our portfolios including HVAC, Hot Water, Maintenance and Protection Plans, Electrical and Plumbing Services and Air and Water Treatment, and will partner with the Smarter Home product development team. As an industry undergoing massive shifts in technology and competition, a desire to learn, lead and win is a must.

This is a great opportunity for a customer-centric, data-driven, process-obsessed, execution-focused, forward-thinking product professional looking to join a growing organization positioned to be the premier provider of essential home, commercial services and energy solutions in North America.

**Key Responsibilities**:

- Participate in the development of a forward-looking product roadmap including product selection, market evaluation, business case development and forecasting across line extensions and net new products
- Act as a core member of the NPI committee, intaking and evaluating new product opportunities
- Build annual and quarterly NPI execution plans
- Manage existing and lead new vendor selection
- Partner with the Marketing team to develop pricing and offer strategies
- Partner with internal groups such as Marketing, Training and Marketing Communications to execute go-to-market plans
- Co-lead the development of value propositions and customer journey mapping

**Desired Qualifications**:

- At least 2-5 years’ experience in a product marketing role
- Previous experience working in an innovation team or incubator (you thrive in white space)
- Expert level project management skills, specific to new product development process and implementing Stage Gate processes, with a PMP certification being an asset
- High technical proficiency, with the ability to quickly grasp technical concepts
- Strong financial acumen, specific to the development of business cases
- Experience in home services, utilities or energy sector being an asset
- Exceptional verbal & written communication and presentation skills to multiple audience types, including Senior-level executives and field teams.
- Demonstrated ability to collaborate with diverse cross-functional teams to achieve results
- An obsession with innovation that yields measurable business growth

Enercare’s recruitment process includes accommodation for applicants with disabilities. All accommodati

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