Barista

5 days ago

Victoria, Canada A Kinder Cup Full time

**Job Title**: Barista
**Location**: A Kinder Cup

**About Us**:
A Kinder Cup is more than just a coffee shop and bakery—we’re a community cornerstone, a gathering place for friends, families, and neighbors to connect over expertly brewed coffee and freshly baked treats. As a locally owned and operated business, we take pride in offering not just products but experiences. Every cup of coffee, every bite of a pastry, and every smile shared embodies our commitment to quality, creativity, and kindness.

**Job Summary**:
As a Barista at A Kinder Cup, you will be the face of our café, embodying our values of kindness, excellence, and community. You will be responsible for crafting high-quality beverages, assisting customers with bakery selections, and maintaining a welcoming and clean environment. You’ll also have opportunities to showcase your creativity by contributing to seasonal drink menus and helping develop new bakery pairings.

This role is ideal for someone who thrives in a fast-paced, dynamic setting and loves to engage with people. Your ability to juggle multiple tasks, maintain attention to detail, and bring a cheerful attitude to work every day will ensure your success in this role.

**Key Responsibilities**:
**1. Customer Service Excellence**:

- Welcome every guest with a genuine smile and a friendly greeting, setting the tone for a positive experience.
- Actively listen to customers to understand their preferences and dietary needs, offering personalized recommendations for drinks and food.
- Handle customer inquiries about menu items, ingredients, and preparation methods with confidence and enthusiasm.
- Respond graciously and professionally to feedback, whether it’s praise or constructive criticism, ensuring customer satisfaction.
- Build rapport with regular customers, remembering their names and preferred orders to create a sense of belonging.

**2. Beverage Craftsmanship**:

- Prepare and serve a wide range of beverages, including espresso-based drinks, brewed coffee, teas, and seasonal specialties.
- Master the operation of espresso machines, grinders, and brewing equipment to ensure consistent, high-quality results.
- Monitor and adjust coffee grind and machine settings to maintain the perfect espresso extraction.
- Steam and texture milk to perfection, creating silky microfoam for lattes and cappuccinos.
- Practice advanced latte art techniques to enhance the visual appeal of beverages, delighting customers.
- Innovate and collaborate with the team to design new seasonal beverages that showcase creativity and align with customer preferences.

**3. Bakery and Product Knowledge**:

- Assist customers in selecting bakery items, such as pastries, cookies, and sandwiches, ensuring they complement their beverage choices.
- Stay informed about all menu items, including detailed knowledge of ingredients, preparation methods, and potential allergens.
- Ensure the bakery display is always stocked, visually appealing, and accurately labeled.
- Promote bakery specials and seasonal items to increase sales and customer interest.

**4. Operations and Maintenance**:

- Maintain a clean, organized, and sanitary workstation, adhering to all health and safety regulations.
- Restock ingredients, cups, napkins, and other supplies throughout the shift to ensure smooth operations.
- Clean and sanitize equipment, countertops, and seating areas regularly to uphold the café’s high standards of cleanliness.
- Perform daily opening and closing tasks, including cash handling, inventory checks, and equipment maintenance.

**5. Team Collaboration**:

- Foster a positive and inclusive work environment by supporting colleagues during busy periods and sharing knowledge.
- Communicate effectively with team members and management, ensuring smooth coordination of tasks and responsibilities.
- Contribute ideas during team meetings to enhance operations, customer experience, and overall café culture.
- Be a mentor to new team members, helping them learn the ropes and develop their skills.

**Qualifications**:
**Experience**:

- Minimum of 1 year of experience as a barista or in a customer-facing food service role.
- Proven expertise in espresso machine operation and advanced coffee brewing techniques.

**Skills and Competencies**:

- Strong customer service skills with the ability to build relationships and handle diverse personalities.
- Exceptional multitasking abilities, particularly during peak service hours.
- Attention to detail and a commitment to producing high-quality beverages and food.
- Effective communication skills, both verbal and nonverbal, to engage with customers and team members.
- Basic math skills for accurately processing transactions and managing cash registers.

**Personal Attributes**:

- Passionate about coffee, food, and delivering exceptional customer experiences.
- Friendly, approachable, and professional demeanor, with a genuine love for hospitality.
- Proactive and self-motivated, with a strong w

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