Customer Service Advisor

4 weeks ago


West Kelowna, Canada Schnitzer Steel Canada Ltd Full time

Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store’s sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.

**Essential Functions**:

- Promote the Pick-n-Pull Safety Culture.
- Be a team player. Work as a member of the team to help the team achieve its goals.
- Maintain a high level of integrity.
- Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
- Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
- Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
- Follow all company policies and procedures.
- Identify when customer interaction requires assistance from management.
- Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
- Additional duties as assigned.

**Qualifications**:

- Must work safely at all times.
- Must have good people skills with an outgoing friendly positive attitude.
- Able to work retail hours including overtime, weekends and holidays.
- Must have reliable means of transportation.
- Must be able to read, write, and speak in the English language.
- Bilingual in Spanish a plus, but not required.
- Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
- Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
- Previous experience in a retail environment preferred but not required.

**Physical Activities Required to Perform Essential Functions**:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
- Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
- Vision must be sufficient to perform job functions safely as described above.
- Able to work on feet (stand and walk) for assigned work shift.

**Job Conditions**:

- Exposure on a regular basis to outdoor weather conditions.
- Exposure to occasional noisy conditions and machinery operation.

**PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.**

***All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.

Schnitzer Steel Industries, Inc. participates in e-verify for all U.S. new hires.

An offer of U.S. employment by Schnitzer Steel Industries, Inc. or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.

All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.

As an Equal Opportunity Employer, Schnitzer Steel Industries, Inc. does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.


  • Service Advisor

    3 weeks ago


    West Kelowna, Canada F1RST Truck Centre Full time

    Position: Service Advisor Position Type: Full time Location: Kelowna, BC "Our customer experience starts with you!" **What You're Passionate About**: You have a passion for creating a high quality customer experience. You are welcoming, committed and detail-oriented. If you strive to be the superhero of the service team, then the Service Advisor role is...


  • West Kelowna, Canada Schnitzer Steel Industries Inc Full time

    Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that...

  • Service Advisor

    3 weeks ago


    West Kelowna, Canada First Truck Centre Full time

    Position: Service Advisor Position Type: Full time Location: Kelowna, BC Work Schedule: Monday - Friday, 1:30pm - 10:00pm **Position Overview** With 12 branches spread across Alberta and British Columbia, we have become the largest DTNA Elite support-certified group of facilities in Canada. First Truck Centre believes in fostering a better tomorrow...

  • Service Advisor

    2 weeks ago


    Kelowna, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career? We are looking for a highly motivated, enthusiastic team player to join our **Kelowna, BC** Dealership as **Service Advisor**. This is a **Full-Time, Regular** position. The primary focus of the Service Advisor is customer...


  • Kelowna, Canada T3 Performance Ltd Full time

    **Service Advisor responsibilities include**: - Greeting customers - Basic bookkeeping and admin tasks - Consulting with mechanics regarding necessary repairs - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers **Job brief** We are looking for a Service Advisor...

  • Service Advisor

    1 week ago


    Kelowna, Canada MW Motor Werke Inc. Full time

    **We are **growing and **looking for a Service Advisor**!** Are you a customer-oriented professional with a knack for communication and a passion for perfection? Do you thrive in a fast-paced environment and enjoy helping customers, solving problems and keeping things running smoothly? If so, we have an exciting opportunity for you to join our team as a...

  • Service Advisor

    2 weeks ago


    Kelowna, Canada James Tirecraft, TruckPro, Traction Full time

    **Service Advisor / Admin** We are currently accepting resumes for a full time Service Advisor / Admin. The Service Advisor / Admin role provides communication between the customer and the company. This position will be required to create and review repair orders, convey transparent service information to the customer and complete internal, national, and...

  • Service Advisor

    4 weeks ago


    Kelowna, Canada Lexus of Kelowna Full time

    **Service Advisor - Lexus of Kelowna** **The Company** Sentes Automotive has three dealership locations in Kelowna, including Lexus of Kelowna, Kelowna Mercedes-Benz, and Kelowna Infiniti Nissan. We are a family owned, progressive and dynamic automotive group. We excel in the areas of training, technology, facilities, process and developing new talent....

  • Service Advisor

    3 weeks ago


    Kelowna, Canada BCAA Full time

    Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...

  • Service Advisor

    2 weeks ago


    West Edmonton, Canada Martin Deerline Full time

    **Company: Martin Deerline** **Location: West Edmonton** **Service Advisor - Team up with the Best People and the Best products!!** You have exceptional problem-solving skills, are organized, and have a high attention to detail. Work in a non-commission-based environment helping our clients make the most of their equipment and time. **THE COMPANY**: We...


  • Kelowna, Canada Kelowna Subaru Full time

    We're looking for someone who is passionate about delivering an exceptional customer experience to join our growing team as a Service Advisor. You will play a key roll in fostering relationships with Dealership customers. **Your Key Responsibilities** - Providing exceptional customer service to our valued clients by exceeding their needs and expectations. -...

  • Service Advisor

    4 weeks ago


    Kelowna, Canada Bannister Automotive Group Full time

    **Bannister Cadillac Kelowna **(a division of the Bannister Automotive Group) in **Kelowna**, BC is looking for an enthusiastic, **Junior** **Service Advisor** who enjoys working in a fast-paced environment and excels at working on a large customer-focused team. We want someone who is incredibly personable, with strong communication skills, high morale, and...

  • Service Advisor

    3 days ago


    Kelowna, Canada Dawson Group Full time

    Dawson International Truck Centres is looking for a Service Advisor  who is passionate about delivering outstanding customer service and is looking to be part of an innovative team. We’re delighted to share that our service team is growing, and we are searching for skilled professionals to join us at our brand-new facility in Kelowna! In this role...

  • Service Advisor

    3 weeks ago


    Kelowna, Canada Peterbilt Pacific Full time

    The Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs. At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We...


  • Kelowna, Canada Kelowna Toyota Full time

    Kelowna Toyota is currently accepting resume's for the position of Automotive Service Advisor. We have moved into our brand new state of the art facility and are looking for 1 highly motivated team player to join our dynamic team. Excellent customer service skills is a must as well as sales experience. We offer a competitive pay plan and benefits package....


  • Kelowna, Canada Local Kelowna Dealership Full time

    Busy dealership is seeking an experienced Service Advisor that will be responsible for ensuring our customers receive timely, friendly and efficient service. Acting as a liaison between the customer and our trained technicians, our Service Advisors recommend required service and repairs, handle scheduled maintenance service requests, and sell additional...


  • Kelowna, Canada OK Tire Kelowna Airport Full time

    A Service Advisor is a valued part of the customer experience and are responsible for ensuring that all customers are provided with top-notch customer service, consultation, and explanation of required automotive services as well as sales and scheduling. The Service Advisor is responsible for a variety of duties relating to the repair and maintenance of...

  • Service Advisor

    3 weeks ago


    West Edmonton, Canada Martin Motor Sports Full time

    **Company: Martin Motor Sports** **Location: West Edmonton** **Service Advisor - Team up with the Best People and the Best products!!** Are you a problem-solving superhero? We want to hear from you! We’re looking for a customer-oriented, solution-driven service advisor to join our West Edmonton team. Work in a non-commission-based environment where you...


  • Kelowna, Canada Europro Autohaus Full time

    Europro Autohaus and ValleyPro Autohouse Employment Type: Full-time Career Opportunity: Service Advisor Reports to: Shop Owner and Service Manager We are currently looking for an experienced Service Advisor to join our busy team to maintain, manage and organize our customer accounts. The Purpose & Objective: The Service Advisor role is prime to the...


  • Kelowna, Canada Okanagan Engine & Autopro Full time

    _**Okanagan Engine & Autopro is growing our business and we want you!**_ We are currently seeking an experienced Service Advisor to join our expanding team. Our shop features an exciting & challenging variety of work from general repairs & maintenance to larger engine, driveline and mechanical rebuilds. We cover all different facets of automotive repair...