Customer Service Consultant- Fluent French

2 months ago

Montréal, Canada Workplace Options Full time

Drawing from an international network of credentialed providers and professionals, Workplace Options is the world’s largest integrated employee support and work-life services provider. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 65 million employees across 100,000 organizations and more than 200 countries and territories. We provide world-class employee support and work-life services, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues, stress management, EAP counseling, and wellness.

**Description**:
The shift is remote for a fluent French speaker.

Scheduled Shift: Monday to Friday 3:30PM - 12AM EST.

**Responsibilities**:

- Assess the Employee’s needs through targeted questioning
- Obtain employee’s personal information and information on the individual needing care
- Provide a clear explanation of the issues/needs
- Obtain desired geographic location for referral search and any personalized criteria
- Provide top-notch customer service provided in written or verbal interactions with our clients and providers
- Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client’s needs
- Perform quality assurance callbacks to our clients
- Maintain a high quality work in all aspects of the position
- Maintain communication with clients and associated EAPs as required
- Ensure all data entries are complete and accurate, with proper spelling and grammar
- Demonstrate excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
- Demonstrate excellent knowledge of conflict resolution skills
- Demonstrate ability to organize and prioritize regarding crisis versus non-crisis issues

**Skills**:

- Detail oriented
- Ability to work independently and as a team
- Exceptional organizational, relationship building and interpersonal communication skills
- Able to manage time effectively in order to handle multiple tasks
- Able to handle fast-paced and ever-changing environment

**Benefits**:
WPO’s traditional benefits include:

- Full Benefits Package (Health, Dental & Vision Care) + Paid Time Off
- Gym Reimbursement
- Wellness rewards
- Access to EAP benefits and all WPO services offered including life coaching, wellness coaching, and work-life support.

WPO4321

Bachelors degree

  • Customer Service Representative

    3 weeks ago

    Montréal, Canada AngioDynamics Full time

    JOB SUMMARY - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsible for providing exceptional Customer Service to our external and internal customers; including the placement of purchase orders, timely shipment of product and requests for information. Essential **Responsibilities**: -...

  • Bilingual French Customer Service Representative

    2 weeks ago

    Montréal, Canada French Talent Resources Full time

    --------------------------English version will follow---------------------- - Le **représentant du service à la clientèle bilingue français** sera un représentant parlant anglais et français. Le titulaire de ce poste est chargé de traiter un volume élevé d'appels entrants provenant de comptes et de consommateurs canadiens et américains. Le...

  • Quality Assurance Representative- Fluent in French

    2 months ago

    Montréal, Canada Alorica Full time

    **GET TO KNOW ALORICA** At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. **JOB SUMMARY** - Performs user and group account maintenance and administration...

  • Technicien de Service

    3 weeks ago

    Montréal, Canada Fluent Home Full time

    Ce que nous recherchons : Fluent Home est à la recherche d'un individu motivé pour installer des produits de sécurité résidentiels et d'automatisation domestique. Nous utilisons des produits de 2Gig, Honeywell, DSC et GE pour offrir à nos clients les meilleures options pour leurs besoins en matière de sécurité domestique. Qualifications: Doit avoir...

  • Delivery Consultant

    2 months ago

    Montréal, Canada Dynatrace Full time

    By joining our professional services team as a Delivery Consultant, you will be a key contributor during our customers digital transformation. Above all your work will help shape the way our customers do business. In this role, you will be responsible for delivering a wide range of services that are based on the Dynatrace Unified Platform, from deployment...

  • Delivery Consultant

    2 weeks ago

    Montréal, Canada Dynatrace Full time

    In this role, you will be responsible for delivering a wide range of services that are based on the Dynatrace Unified Platform, from deployment and training to long-term managed services. To ensure new consultants are sufficiently equipped for success, Dynatrace Services provides an outstanding training program that is a mix of classroom, v-learning,...

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada Pool Supplies Canada Full time

    **SUMMARY**: Pool Supplies Canada is Canada’s largest online swimming pool retailer. Our mission is to provide Canadian customers with an exceptional service experience via knowledgeable and helpful assistance, competitive pricing, and fast shipping. This position runs from May 22 - November 24, 2023 **BENEFITS**: - Gain experience from a growing...

  • HRis Consultant/implementation Consultant

    3 weeks ago

    Montréal, Canada TalentTECH Full time

    **Implementation Consultant/Implementation Project Manager/ Implementation Consultant/Business Transformation Manager/Project Manager/HR Solution Implementation/Successfactors Consultant/Workday Consultant/HCM Implementation Consultant/HR Technology Implementation - SaaS** My client is a growing software implementation consulting company and they are...

  • Customer Service Specialist

    2 weeks ago

    Montréal, Canada Workplace Options Full time

    **Workplace Options**: Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune...

  • HRis Consultant/implementation Consultant

    7 days ago

    Montréal, Canada TalentTECH Full time

    **Implementation Consultant/Business Transformation Manager/HR Solution Implementation/Successfactors Consultant/Workday Consultant/HCM Implementation Consultant/Talent Technology Implementation - SaaS** My client is a growing software implementation consulting company and they are partnering with a leading AI-driven HR software vendor with $400M in funding...

  • Implementation Consultant/hris Consultant

    7 days ago

    Montréal, Canada TalentTECH Full time

    **Implementation Consultant/Implementation Project Manager/Business Transformation Manager/HR Solution Implementation/Successfactors Consultant/Workday Consultant/HCM Implementation Consultant/Talent Technology Implementation - SaaS** My client is a growing software implementation consulting company and they are partnering with a leading AI-driven HR...

  • HRis Solutions Consultant/implementation Consultant

    2 weeks ago

    Montréal, Canada TalentTECH Full time

    **Implementation Consultant/Implementation Project Manager/ Implementation Consultant/Business Transformation Manager/Project Manager/HR Solution Implementation/Successfactors Consultant/Workday Consultant/HCM Implementation Consultant/HR Technology Implementation - SaaS** My client is a growing software implementation consulting company and they are...

  • HRis Consultant/implementation Consultant

    2 weeks ago

    Montréal, Canada TalentTECH Full time

    **Implementation Consultant/Implementation Project Manager/ HRIS Functional Consultant/Business Transformation Manager/HR Solution Implementation/Successfactors Consultant/Workday Consultant/Functional Consultant** My client is a growing software implementation and consulting company and they are a key partner of a leading AI-driven HR software vendor with...

  • Implementation Consultant/hris Consultant

    3 weeks ago

    Montréal, Canada TalentTECH Full time

    **Implementation Consultant/Implementation Project Manager/ Implementation Engineer/Business Transformation Manager/HR Solution Implementation/Successfactors Consultant/Workday Consultant/Functional Consultant - SaaS** My client is a growing software implementation and consulting company and they are a key partner of a leading AI-driven HR software vendor...

  • HRis Consultant/successfactors Consultant

    3 weeks ago

    Montréal, Canada TalentTECH Full time

    **Implementation Consultant/Implementation Project Manager/ Workday Talent Acquisition Consultant/Business Transformation Manager/HR Solution Implementation/Successfactors Consultant/HRIS Consultant - SaaS** My client is a growing software implementation and consulting company and they are a key partner of a leading AI-driven HR software vendor with $400M...

  • Sales development representative

    1 month ago

    Montréal, QC, Canada Broadsign Careers Full time

    JUNIOR INBOUND SALES DEVELOPMENT REPRESENTATIVE Are you looking to join a Global Tech leader? We're currently looking for a Junior   SALES DEVELOPMENT REPRESENTATIVE (Inbound)  to join our Sales team (Montreal) Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Our...

  • Customer Service Representative

    3 weeks ago

    Montréal, Canada CTConsultants Full time

    **CTC007589 - Customer Service Representative**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Five months**: **Mode de travail: Remote**: **Description**: Locations being considered - Greater Toronto Area just for pick up of computer equipment and first day orientation at Mississauga office Bilingual would be an asset...

  • Music Librarian

    6 days ago

    Montréal, Canada CBCRadio-Canada Full time

    Position Title: Music Librarian (French Services) Status of Employment: Permanent Position Language Requirement: French Language Skills: French (Reading), French (Speaking), French (Writing) Work at CBC/Radio-Canada At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and...

  • HRis Functional Consultant

    3 weeks ago

    Montréal, Canada TalentTECH Full time

    **Implementation Consultant/Implementation Project Manager/ Consultante en implantation SIRH/Business Transformation Manager/HR Solution Implementation/Successfactors Consultant/Workday Consultant/HCM Implementation Consultant/HR Technology Implementation - SaaS** My client is a growing software implementation consulting company and they are partnering with...

  • Cashier/customer Service

    2 weeks ago

    Montréal, Canada Aliments Naturels Fleur Sauvage Full time

    Fleur Sauvage, Health Food Store in NDG looking for serious Cashier/Customer service, to work on part time basis (potential full-time position). **Job Description**: - Greet customers in **French **with a smile. - Complete cash transactions using POS. - Facing and Stocking items on shelves - Monitoring expiry dates - Respond to customer inquiries and...