Member Service Representative

3 weeks ago

Calgary, Canada Calgary Winter Club Full time

The Calgary Winter Club is Calgary’s premier private family Club, situated in northwest Calgary on the edge of Nose Hill Park. The CWC offers an outstanding employee experience; we are firm believers that everyone should enjoy their work and have a successful work-life balance.

We are looking to fill a full time position as a **Member Services (front desk) Representative** who is able to work a variety of day, evening, and weekend shifts.

Our work environment is ideal for an individual who possesses great team energy, motivated, believes customer service is a way of life and enjoys working in a fast paced, challenging and changing environment.

**What you will do**:

- Retain strong familiarity with the Club’s facilities, hours of operation, and schedules
- Greet all members, guests, and staff; display an enthusiastic and genuine demeanor at all times
- Respond to member inquiries in a timely manner, and escalate as necessary
- Process registrations, reservations, court and locker bookings, phone inquiries, and cash out
- Assist in the maintenance of ‘first response’ procedures for medical and other emergencies
- Process sales and payments for Club services and amenities

**What you will need**:

- Excellent customer service and communication skills with 2-3 years’ experience
- Takes initiative and ownership of task
- Solutions oriented and proactive in nature
- High school diploma or equivalent
- Intermediate MS Office computer skills and comfortable using multiple computer programs
- **First aid** an asset

**Additional Benefits of Working for the CWC**:

- Enjoy healthy and delicious daily food offerings in our Club Café at 50% discount
- Complimentary onsite parking for Employees
- 'Staff in Action' usage of the Club facilities, which includes Staff Classes and more
- Discounts at The Shop, personal training, and professional massage services, right in the Club
- Work with a fun, diversified team who are passionate about customer service and creating a great culture

**Important Information**
- We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process.
- We thank all interested applicants; however, only those selected for an interview will be contacted.

**Benefits**:

- Discounted or free food
- Employee assistance program
- On-site gym
- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekend availability

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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