Division Manager

**OVERVIEW**:
In addition to full profit and loss (P&L) accountability, the Division Manager is responsible for operational planning, daily operations, regulatory compliance, customer service, and residential sales. The division delivers fuel, propane, and lubricant products to residential, commercial, and agricultural customers in the region and has one fuel card lock. The key to the Manager’s success will be their ability to simultaneously roll up their sleeves to become familiar with the daily operations to improve customer service, efficiency, and employee engagement. We are looking for a leader who will jump in to support their team.

**RESPONSIBILITIES**:

- Responsible for the Health and Safety of all employees, on-site contractors, and customers. Ensure a safe working culture by engaging employees and performing root cause analysis for any incidents or accidents. Must maintain accurate records and reviews and follow up on investigation reports, as required.
- Ensure all aspects of the business are compliant with all relevant regulatory requirements, including TSSA, Ministry of Labour, Ministry of Environment, MTO, etc.
- Ensures the operation meets company brand standards - clean vehicles, uniformed drivers, organized offices, clean and compliant bulk plants, and others.
- Develop excellent relationships with customers by providing them with timely and personalized service that exceeds expectations.
- Drive delivery efficiency while balancing customer service needs.
- Grow the business through individual efforts and leveraging industry contacts, effective deployment of sales personnel, local advertising, and community involvement.
- Responsible for operational planning and business analysis.
- Accountable for sustainable long-term financial performance.
- Train, inspire, and provide support to all divisional employees, and assist them in the consistent delivery of exceptional customer service. Utilize best practices to coach employees and address performance needs.
- Build effective relationships with suppliers of equipment and contracting services and ensure that both parties work collaboratively to grow the customer base.

**EDUCATION, SPECIALIZED KNOWLEDGE & SKILLS**:

- Experience leading operations in a customer service-oriented environment.
- Previous experience effectively leading a team of a minimum of ten people.
- Strong computer skills are required.
- Entrepreneurial and business savvy.
- Practical experience involving trucking operations, equipment installations, and route dispatching is considered valuable experience.

**OTHER**:

- Able to demonstrate excellent communication skills.
- Exceptional organizational, interpersonal, and negotiation skills.
- Able to demonstrate exceptional personal and business integrity.
- Ability to display initiative and demonstrate sound business judgment.
- Ability and willingness to travel to customer sites and other MacEwen locations when required.
- Willingness to work extended hours, including evenings and weekends (including on-call) when so required.

**WHY JOIN THE MACEWEN TEAM?**
- Learn and collaborate with the best in the industry.
- Supportive colleagues and leaders who are passionate about providing exceptional service.
- Competitive compensation package.
- Company vehicle.
- 3 weeks vacation to start.
- Complete benefits program including health, medical, dental, and life insurance.
- RRSP plan with Company match from day one.
- Annual performance-based bonus.
- “The perks” include employee gym membership reimbursement, discounts on motor fuels at our service stations, and purchases of equipment and heating oil.
- **OUR CORE VALUES**:
It is important to us that when you consider a new opportunity, you understand a little about the company, its history, and its values. It is important to us that our values fit with yours, then everyone wins. Our Core Values are the cornerstone of who we are as a company, and what we value. We hope that our Core Values speak to you and what you value.
- Customers First - We exist, first and foremost to serve our customers. They must be at the heart of all the decisions we make.
- Long-Term Focused - We value long-term success over short-term gains.
- Respect Each Other - Each person with whom we work, communicate, and do business is valued and treated with dignity and respect.
- Do The Right Thing - We stand by our word and do what's right.
- Own It - We are encouraged to be entrepreneurial and make decisions as if the business were our own.
- Ever Evolving - We embrace positive change and always seek to improve.

MacEwen is a Canadian-owned and operated fuel and convenience provider that has successfully built and sustained customer relationships in Ontario and Quebec for over 48 years.

MacEwen is recognized as one of Canada's leading independent petroleum and convenience store companies with over 150 retail locations, 16 Divisional Offices, and two distribution centers with identified brands such as