Deskside Support Internship

2 weeks ago

Markham, Canada Aviva Full time

The best career that you never expected is at Aviva.

You are investing time and money into your education, building the foundation for a rewarding career. Have you considered insurance? More than 100,000 Canadians work in the insurance industry.

We make a positive difference every day offering protection and peace of mind.

Aviva Canada Inc. is one of Canada’s largest insurance groups and we have a lot to offer to talented people just entering the working world.

If you’re ready for a head start, we’d like to meet you.

Aviva is pleased to announce the start of our recruitment for our Summer Intern Program for the period of May 2024 to August 2024. This is an excellent opportunity for post-secondary students to gain exposure to the insurance industry. We are currently looking for summer interns to join our insurance business across Canada. Aviva realizes the importance of creating internships as a means to develop talent to meet future requirements for entry-level insurance roles.

What you’ll do:
- Following procedures and process as related to technical troubleshooting and customer support- Provide exceptional customer experience with a focus of first call resolutions.- Accurately document and track all reported issues using ticketing tool (CRM Tool)- Taking ownership of triaging non-resolvable issues at level 1, to level 2 with excellent communication and documentation skill being clear, concise, and capturing all relevant information.- Triaging major incidents to support teams in a timely manner with excellent documentation and written communication skills- Provide password reset assistanceWe’re excited about you because:
- You're passionate and thoughtful when it comes to offering an amazing customer experience- You aren't afraid to work in a dynamic environment and learn new processes- Organization is your strength and you love staying on top of projects- You get creative when it comes to problem solving- You’ll collaborative with teammates, have strong communication skills, and build relationships easily

What you need to succeed:
- Currently enrolled in a post-secondary program and actively pursuing a bachelor’s degree or college diploma in Computer Science, Software Engineering, Business, Project Management or a related discipline- Demonstrates a desire to go above and beyond and hunger to learn and grow- Ability to adjust with mínimal supervision where priorities may shift due to changing business needs- Strong verbal and written communicator with high caliber, professional business demeanor- Significant experience using Microsoft office programs (Word, Outlook, PowerPoint, and Excel)- A real passion for helping people- Pervious Insurance program or work experience is an asset- Must be present to work onsite at any of Aviva GTA offices 5 days a week

Additional Information

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