Assistant Manager, Private Care

2 weeks ago

Markham, Canada Mon Sheong Foundation Full time

**Position Summary**

Reports to Administrator, Private Care, provide support in managing overall operation of the Markham Private Care; responsible for execution of marketing strategies, resident admission process and ensure the delivery of service quality.

**Responsibilities**:

- **Lead the administration team to provide support in managing overall operation of Private Care**
- Perform intake services and coordinate Resident Initial Assessment for prospective residents.
- Arrange and conduct a facility tour and presentation to outreach prospective residents.
- Complete admission process including signing the Accommodation Agreement.
- Process forms and reports on resident admissions, transfers and discharges.
- Conduct facility orientation to new residents.
- Participate in the development of annual operating budget process.
- Manage resident accounts and prepare resident billings on a monthly basis.
- Handle and respond to resident inquiries and complaints in a timely manner.
- Process monthly care service billing with residents.
- Liaise with vendors to ensure laundry services, room deficiencies and furniture defects are properly handled and resolved.
- Provide assistance in ensuring all the legal compliance.
- **Promote Private Care and execute marketing strategies**
- Assist in marketing, promoting and leasing of retirement home suites and services packages.
- Work in collaboration with other departmental managers to design and distribute promotional material reflective of Home’s marketing strategies.
- Execute marketing strategies to achieve full capacity of resident units.
- Develop and design marketing materials.
- Conduct presentation to promote Private Care facility and services.
- Maintain contacts for referral services.
- **Perform other administrative duties**
- Provide guidance, direction and support to staff.
- Prepare reports as needed
- Ensure timely completion and submission of approved invoice package for office purchases.
- Provide backup coverage to other members of the team.
- Other duties might be assigned from time to time.

**Qualifications**
- Post-secondary education in Business Management, Marketing, Hotel Management, or Health Science.
- 3 years’ experience in a Retirement Home or Long Term Care Home setting.
- Previous supervisory experience an asset
- Previous marketing experience an asset.
- Strong knowledge of the Retirement Home Act.
- Customer service oriented.
- Proficient knowledge in Microsoft Office, including Word, PowerPoint, and Excel.
- Good organizational, interpersonal and communication skills.
- High level of accuracy and strong attention to details.
- Ability and willingness to contribute effectively in a team environment.
- Strong oral and written communication skills in English and Chinese (Cantonese and Mandarin) a strong asset.
- CPR and first aid level C (HCP) an asset.

**_ Disclaimer: _**:

- This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job._

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